Reshma Jacob
Brisbane,QLD
Summary
A compassionate and thoughtful Social Work graduate from the University of Queensland, driven by a deep commitment to walk alongside people as they navigate complex challenges. With practical experience supporting individuals living with intellectual disabilities, mental health conditions, and family vulnerabilities, I bring both empathy and strong clinical insight to my work. My approach is grounded in trauma-informed care, client advocacy, and a belief in people’s capacity for growth and self-determination. Currently working as a Residential Support Worker with Stride Mental Health, I have supported clients through daily living, crisis moments, and personal milestones, always striving to create spaces that are safe, empowering, and responsive. I care deeply about ethical, person-centered practice and am excited to continue contributing to meaningful change within community-based services.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Residential Support Worker
Stride Mental Health
05.2024 - Current
- Assists clients with complex mental health disorders such as paranoid schizophrenia, bipolar disorder, borderline personality disorder and acute depression to support independent living.
- Employs trauma-informed care strategies to ensure client safety and well-being.
- Administers medication and monitor client responses as per prescribed guidelines.
- Conducts hourly check-ins and comprehensive daily reports on client activities, mood, skill development, behaviour, and mental health status.
- Manages challenging behaviours effectively through de-escalation techniques and crisis intervention strategies including TCI, CPI etc.
Intern
The Groundworks Lab
07.2024 - 11.2024
- Assisted in drafting comprehensive family reports, demonstrating strong analytical and documentation skills.
- Observed and passively participated in client interviews, developing effective communication and assessment techniques.
- Contributed to risk assessment processes, refining critical evaluation and decision-making abilities.
- Conducted research and developed informational resources on topics such as attachment styles, the effects of parental conflict on children, and family violence, supporting organizational outreach and education.
Intern
Community Living Association
07.2023 - 11.2023
- Worked with clients with intellectual disabilities to develop independent living skills and supported them through their NDIS application process.
- Conducted weekly group sessions for mothers with intellectual disabilities to facilitate skill development, peer support, and parenting education.
- Assisted parents with intellectual disabilities during Child Safety Department contacts and supervised young children under the age of 7.
- Actively participated in organizing Parenting Forum events to advocate for the rights of parents with intellectual disabilities.
- Prepared detailed case notes and provided administrative support, including minutes taking, report editing, and brochure content creation.
- Played an active role in editing and designing the 2023 annual report for CLA.
Education
Master of Social Work - Social Work
University of Queensland
Brisbane, QLD12.2024
Bachelor of Arts - Sociology Honours
University of Delhi
New Delhi06.2021
Skills
- Strong Client Relationships
- Collaborative teamwork
- Risk Assessments
- Drafting reports
- Case Management
- Client Education
Certification
- First Aid and CPR
- CPI Safety Intervention Foundation
- NDIS worker orientation module.
- Blue card
- NDIS Worker Screening Clearance Card
Languages
English
Full Professional
Hindi
Professional
Malayalam
Native/ Bilingual
Certifications
- First Aid and CPR
- CPI - Safety Intervention Foundation.
- NDIS worker orientation module.
- Blue Card
- NDIS clearence card.
Timeline
Intern
The Groundworks Lab
07.2024 - 11.2024
Residential Support Worker
Stride Mental Health
05.2024 - Current
Intern
Community Living Association
07.2023 - 11.2023
Bachelor of Arts - Sociology Honours
University of Delhi
Master of Social Work - Social Work
University of Queensland
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