Summary
Overview
Work History
Education
Skills
Timeline
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Reshma Thapa

East Tamworth,Australia

Summary

Dynamic professional with comprehensive experience in customer-facing roles and operational support. Known for fostering teamwork and effectively handling multiple tasks while ensuring exceptional service quality. Committed to learning and applying skills in diverse fields to drive success.

Overview

3
3
years of professional experience

Work History

Receptionist

IBIS styles Tamworth
Tamworth
01.2026 - Current
  • Coordinated room bookings, ensuring accuracy and attention to guest preferences.
  • Managed phone inquiries, directing calls to appropriate departments as needed.
  • Greeted guests warmly and efficiently upon arrival at IBIS Styles Tamworth.

Student Placement

Royal Freemasons' Benevolent Institution (RFBI)
Tamworth, NSW
02.2026 - 04.2026
  • Supported staff in organizing recreational activities for residents' engagement.
  • Learning about behavior support plans and restrictive practices.

Pharmacy Assistant

Terry white Pharmacy
Tamworth, Australia
10.2024 - 08.2025
  • Kept pharmacy counter and related areas clean, neat and organized
  • Greeted customers and responded to questions with friendly service
  • Cash registers handling
  • Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety

Customer Service Consultant

Nabil Bank Limited
Butwal, Nepal
02.2023 - 03.2024
  • Responsible for customer service
  • Actively working together with the team for the best customer service
  • Handling bank reputations
  • Actively coordinating with customer and to provide the account information to make them enrol with the bank services

Education

Certificate IV in Ageing Support - Ageing Support

Australian Community And Management College
Gosford, NSW
04-2026

Bachelor of Business Administration -

Axis College
Butwal, Nepal
01-2023

Higher Secondary School -

Achievers Secondary School
Butwal, Nepal
01-2018

School Leaving Certificate -

New Horizon English Boarding Higher Secondary School
Butwal, Nepal
01-2016

Skills

  • Customer service
  • Conflict resolution
  • Data entry
  • Effective communication
  • Document management
  • Multi-line telephone operation
  • Mail handling

Timeline

Student Placement

Royal Freemasons' Benevolent Institution (RFBI)
02.2026 - 04.2026

Receptionist

IBIS styles Tamworth
01.2026 - Current

Pharmacy Assistant

Terry white Pharmacy
10.2024 - 08.2025

Customer Service Consultant

Nabil Bank Limited
02.2023 - 03.2024

Certificate IV in Ageing Support - Ageing Support

Australian Community And Management College

Bachelor of Business Administration -

Axis College

Higher Secondary School -

Achievers Secondary School

School Leaving Certificate -

New Horizon English Boarding Higher Secondary School
Reshma Thapa