Reshma Tresa Pilson
Darwin,NT
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. . Complex problem-solver with analytical and driven mindset. Dedicated to achieving demanding development objectives according to tight schedules while producing impeccable code.
Overview
12
12
years of professional experience
Work History
Data Analyst
Spacecounts Pty Ltd
02.2024 - Current
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Used statistical methods to analyze data and generate useful business reports.
- Developed custom algorithms to optimize data mining, increasing the effectiveness of analytical insights.
- Reduced data redundancy with effective data modeling, ensuring optimal use of storage resources.
Website Designer and Content Manager
Mercy Community Services
01.2021 - 01.2022
- Analysing, designing and developing the company website in the WordPress environment, by applying a mixture of artistry and creativity with software programming and scripting languages and interfacing with operating environments
- Designing and developing digital animations, imaging, presentations, audio and video clips, using multimedia software, tools and utilities, interactive graphics and programming languages
- Communicating with network specialists regarding web-related issues, such as security and hosting websites, to control and enforce Internet and web server security, space allocation, user access, business continuity, website backup and disaster recovery planning
- Designing, developing and integrating computer code with other specialized inputs, such as image files, audio files, video files and scripting languages, to produce, maintain and support websites
- Assisting in analysing, specifying and developing Internet strategies, web-based methodologies and development plans.
Software Engineer
Space Counts Pty Ltd
01.2018 - 01.2020
- Designing website application to embed PowerBI reports to be viewed by clients upon login
- Hosting and developing website on AWS environment using Nodejs for development
- Managing and updating website as per requirements to support application in day-to-day basis
- Developing the mobile application to use in conjunction with the website data
- Manage and encapsulate user logins to access the processed data
- Separate login for users and admin, and to have UI with different functionalities.
Software Programmer
Spica Data Recovery
01.2017 - 01.2018
- Compliance with workplace policy, procedure and Governance
- Maintaining confidentiality with sensitive information
- Configuring new system in stock management
- Maintain effective communication with manager, staff and clients
- Use technical knowledge in software programming to achieve objective.
Programmer Analyst
Cognizant Technology Solutions
01.2013 - 01.2016
- Code preparation, verification, testing, execution, and documentation
- Worked on approximately 100 automated test cases programming from manual to automated script using Unix Shell scripting
- Applied complete Billing, OST, Splitter, Discounter, CDRC knowledge associated with the communication testing domain in TSL Virage
- Worked with other domains including Web Self Service Testing
- Bug Reporting
- Understanding the requirements of the new changes made in Perl builders/binaries and DataBase changes in applications
- Identify and resolves potential conflicts between differing user requirements
- Writing codes for the change of environment
- Test Execution
- Analysing the code for retrieving the reason for the code errors
- Test Exit Report preparation
- Project Documentation
- Automating test cases for Web Self Service using selenium
- Mentoring and Training other team members in technical analysis
- Trouble shoot software issues to find workable strategies to resolving issues
- Programming and testing with Unix
- Worked in collaboration with other key team members to achieve business objectives
- Compliance with workplace policy, procedure and Legislation including privacy.
Service Planner
RENTOKIL INITIAL
01.2022 - Current
- Bookings through SERVSUITE and ICABS
- Answers phone calls through GENESIS
- Scheduling through SERVICE PLUS app
- Data maintenance
- Managing tickets and resolving them
- Liaising with stakeholders for planning and execution of Contracts and jobs.
Administration Assistant
ISMAPNG
01.2021 - 01.2022
- Assisting in managing the team and scheduling staff roasters
- Provides administrative support to ensure efficient operation of office
- Answers phone calls, schedules meetings and support clients
- Completes operational requirements by scheduling and assigning administrative projects and expediting work results
- Managing, accounting and auditing financial statements and credit cards
- Makes travel arrangements for senior staff such as booking flights, cars, and hotel or restaurant reservations
- Administering and managing documents with Office 365 Suite like word, excel etc
- Exhibits polite and professional communication via phone, e-mail, and mail
- Develops administrative staff by providing information, educational opportunities, and experiential growth opportunities
- Ensures operation of equipment by completing preventive maintenance requirements, calling for repairs, maintaining equipment inventories and evaluating new equipment and techniques
- Maintains supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies
- Handle general IT queries and do routine services for the laptops
- Troubleshoot and resolve general Network issues within the properties of Institution and escalate to IT team, if more attention is needed.
Administration Assistant
Villa McAuley Retirement Village
01.2020 - 01.2021
- Provides administrative support to ensure efficient operation of office
- Answers phone calls, schedules meetings, supports visitors and residents with daily issues
- Carries out administrative duties such as filing, typing, copying, binding, scanning etc
- Managing, accounting and auditing financial statements using Myob
- Ensures operation of equipment by completing preventive maintenance requirements, calling for repairs, and maintaining equipment inventories
- Administering and managing documents with Office 365 Suite like word, excel etc.
Administration Officer
Natya Bollywood Townsville
01.2017
- Compliance with workplace policy, procedure and Governance
- Maintaining confidentiality with sensitive information
- Maintaining front of office
- Performing all administrative duties as required including answering incoming calls
- Liaising with team members, clients and members of the public
- Operate manual and computerized office systems, for example filing papers and maintaining databases
- Collating incoming and outgoing mail
- Filing and photocopying.
Education
Graduate certificate in Data Analytics -
Queensland University of Technology
2024
Bachelor of Technology in Computer Science - Software Engineering
Rajagiri School of Engineering And Technology
2012
Skills
- Decision-Making
- Team Collaboration
- Data Confidentiality
- Goal Setting
- Relationship Development
- Events Coordination
- Project Coordination
- Staff Management
Generalskillset
- Project Documentation
- Time- Cost Management
- Interpersonal Skills
- Collaboration
- Health & Safety
- Communication
- Teamwork
- Change Management
- Negotiation & Resolution
- Client Liaison
- Procedural Compliance
- Professional Integrity
- Quality Assurance
- Work Commitment
- Self-directed
- Risk Assessment
- Decisive
- Ability to travel
- Confidentiality
- Respectful
Professionalskillset
- Code Analysis
- Programming & Testing
- AWS Platform proficient
- ISTQB Certification
- Experience in creating scripts for Test Automation.
- Perl-scripting, Shell Scripting, VB, C, C++, Java
- Experienced in software Testing tools i.e., Quality Centre & Selenium
- Problem solving skills
- SQL
- Designing & Modelling Data
- Web Development and Self-Service Testing
- Deployment in production environment
- Report preparation
- Risk Assessment Confidentiality
- Power-BI
- Node JS
- R programming
- Python programming
- Data Analysis
References
- Raymond Younger , Customer Care Manager , Rentokil Initial , Darwin , NT M:0499105502
- Matthew O'Halloran, Director, Space Counts Pty Ltd, Townsville, M: 0404 639 738
- Sr. Beverely Strong, Community Coordinator, Institute of Sisters of Mercy of Australia and Papua New Guinea, Aitkenvale, 07 4758 0409, 0419 523 332
- Fina Jose , Manager , Villa Mcauley Retirement Village
- Dr Helma Antony, Director, Natya Bollywood Townsville, Townsville, M: 0404 639 738
Timeline
Data Analyst
Spacecounts Pty Ltd
02.2024 - Current
Service Planner
RENTOKIL INITIAL
01.2022 - Current
Website Designer and Content Manager
Mercy Community Services
01.2021 - 01.2022
Administration Assistant
ISMAPNG
01.2021 - 01.2022
Administration Assistant
Villa McAuley Retirement Village
01.2020 - 01.2021
Software Engineer
Space Counts Pty Ltd
01.2018 - 01.2020
Software Programmer
Spica Data Recovery
01.2017 - 01.2018
Administration Officer
Natya Bollywood Townsville
01.2017
Programmer Analyst
Cognizant Technology Solutions
01.2013 - 01.2016
Graduate certificate in Data Analytics -
Queensland University of Technology
Bachelor of Technology in Computer Science - Software Engineering
Rajagiri School of Engineering And Technology
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