Hi, I’m
Reshmi Ravi
Piara Waters,WA
Summary
A self-motivated Software Engineer and organized Business Analyst & Product Owner in various teams with excellent communication skills and a strong background in research, analysis and project management in both Agile and Waterfall Model. 9+ years of experience in successfully executing projects in domains such as Telecommunication, Logistics,Health,Power & Utilities and Mining. Fluent in the business system and management principles involved in Agile development, Scrum project Management, Product Roadmap, Product Backlog, Strategic Planning, Change Management, Problem Management, Incident Management, ERP, resource allocation, leadership, and coordination of people and resources. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Expert on business and systems requirements, user acceptance testing and end-user training.
Overview
9
years of professional experience
1
Certification
Work History
Ernst & Young
Senior Consultant
05.2022 - Current
Job overview
- Built strong relationships with clients through consistent communication and proactive problem-solving efforts.
- Presented findings and recommendations to executive-level stakeholders, effectively communicating key insights and action plans.
- Managed cross-functional teams to ensure timely delivery of high-quality solutions for various projects.
- Facilitated workshops with clients to identify pain points, establish goals, and define actionable steps towards achieving desired outcomes.
- Developed and maintained business case and ensures that they are aligned with both functional and technical requirements.
- Successfully developed strong relationships with stakeholder and helped in the engineering phase of the project.
- Proficient in initiating workflows in client system, initiating deliverable tracker, managing RAID logs and creating implementation plan for the project delivery.
WA Country Health Services
Business Analyst
02.2022 - 04.2022
Job overview
- Liaised and worked with business users to manage projects which define and re-design business processes and identify corresponding solution requirements while establishing appropriate expectations and business scope.
- Redesigning of existing software and made sure that application is fit for enhanced requirements.
- Defining user requirements, creates user cases and authors requirement documents.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Contributed to strategic documents, presentations and training material that can be used to establish and launch solutions.
- Assisted with investigation and development of advice on related policies, issues and strategic directions.
- Leveraged use of digital technologies to streamline clinical processes that drive new and innovative ways of working, fostered remote service delivery and improve patient access to services
Monadelphous Group
Senior Business Analyst
10.2021 - 01.2022
Job overview
- Developed strong working relationships across division and act as primary interface between business and system development team.
- Coordinating with internal stakeholders and Subject Matter Experts to identify, develop, document and validate end user and system requirements.
- Provided delivery streams with user stories and coaching to define acceptance criteria and test cases.
- Consult with Business and product owners to prioritize and shape product backlog.
- Experience in using Kanban board and Azure devops for planning sprints and measuring performance metrics.
- Has created test cases and done testing for new enhancements/bug fixes for application/system.
- Work with wider team to ensure internal ERP system (IFS) and reporting tools (PowerBI) remain fit for purpose.
- Operate autonomously with little direction as well ability to work collaboratively in a team environment.
- Managed team performance by implementing measurable metrics to track delivery of supporting requirement artifacts.
- Directed business analysts in executing and delivering various tactical and strategic plans.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
INX Software
Product Owner Business Analyst
01.2021 - 09.2021
Job overview
- Working with Product Manager to understand and define product roadmap initiatives , to transform concepts into requirements and ensure shared understanding across delivery team and key stakeholders.
- Handling multiple products and rollout of products to clients successfully.
- Responsible for prioritizing Product Backlog, Product Roadmap, creating and accepting user stories.
- Facilitated release planning, sprint planning, and retrospectives and responsible for creating tasks and writing stories in JIRA.
- Participate in daily stand-ups to make sure that each member provides status update of previous day's tasks.
- Worked on different Projects for WAIO, FMG and several other clients.
- Responsible for communicating project status to business stakeholders.
- Identify and remediate problems, impediments, and defects that could delay demo and delivery of user stories in Agile delivery cycle.
- Assist Business development with Account Management and sales.
- Implementation of new products , processes and procedures for internal and external stakeholders.
- Planning and organizing team's work into iterations, adapting to emerging changes.
- Facilitating prioritization, design and estimation of features.
- Improving team ways of working through reviews and retrospectives.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
AMEK Engineering
Project Coordinator
08.2020 - 01.2021
Job overview
- Responsible for overall functionality of Business in both Service and Project sector of commercial HVAC space.
- Utilizing logistics IT to optimize shipping and transport procedures, procured parts and materials.
- Managed all aspects of HVAC Service department, technicians and apprentice.
- Creation and delegation of weekly schedule/ tech assignments.
- Reviewed work tickets and equipment maintenance reports.
- Maintained customer satisfaction and long term relationships.
- Ensured consistency of service and problem resolution.
- Managed, estimated, and proposed service contracts.
- Prepare accurate reports for upper management.
Accenture Solutions
Software Engineer - Business Analyst
05.2015 - 06.2020
Job overview
- Handled deployment activities in Agile environment with client in effective manner in Devops Model.
- Deployment and End to End(E2E) Operations Analyst for Telstra Aurora project, strategic solution for implementing IFRS 15 financial standard using Infogix Data3Sixty product.
- Experienced in working with multi-vendor teams in Agile and Scrum Model.
- Involved in overall Deployment, Fix support, Troubleshooting, Operation, Production support.
- Worked with users and stakeholders to analyse and validate requirements.
- Manage project through status meetings, weekly reports, identifying risks, and tracking issues.
- Experience in working as Shift Lead for whole Telstra PS&M team and was responsible for the smooth running of 14 teams.
- Implementation and basic automation using Splunk for integrating data visualization techniques and for preparing dashboards and analytics.
- Gained sufficient knowledge in creating new queries for process and report design in Business Intelligence - SAP-BO reporting tool and iTAM (Information Technology Asset Management) extraction tool thereby successfully delivering reports according to client requirements.
Education
Cochin University of Science And TechnologyIndia
Bachelor of Computer Science Engineering from Computer Engineering
Skills
- JIRA, Confluence, Azure DevOps
- Wireframing and Prototyping
- Product Testing (SIT & UAT), Splunk, IFS, SDLC, Scrum
- ServiceNow IT - Incident, Problem and Change Management, Project Management, Program Management
- Product Roadmap / Evaluation
- Service Now tools ITAM, ITSM & BMC
- Microsoft PowerPoint & Excel
- Client Engagement, Analysis & Evaluation
- Project Documentation, Project Management
- Business Analysis, Productivity Improvement
Certification
- Safe 6 Scrum Master Certified
- Splunk Power User Certified version 6.3
Timeline
Senior Consultant
Ernst & Young
05.2022 - Current
Business Analyst
WA Country Health Services
02.2022 - 04.2022
Senior Business Analyst
Monadelphous Group
10.2021 - 01.2022
Product Owner Business Analyst
INX Software
01.2021 - 09.2021
Project Coordinator
AMEK Engineering
08.2020 - 01.2021
Software Engineer - Business Analyst
Accenture Solutions
05.2015 - 06.2020
Cochin University of Science And Technology
Bachelor of Computer Science Engineering from Computer Engineering
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