Resky Chandra
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction and fostering strong relationships, as demonstrated at SiteMinder. Skilled in PMS and Channel Manager software and exceptional at problem-solving, I excel in turning customer challenges into loyalty opportunities, significantly improving service standards. Expert in both technical support and client relationship building, committed to driving success and innovation.
Passionate Trainer with extensive knowledge of SiteMinder product training and proven success working with new staff member, Devoted to long-lasting and comprehensive result.
Knowledgeable Level 3 support team with proven track record in delivering efficient and reliable performance in high-demand environments. Successfully managed tasks and responsibilities while contributing to team objectives and operational goals. Demonstrated expertise in problem-solving and effective communication.
Basic knowledge of XML.
Grasping the fundamental disputes related to Stripe access, alongside essential finance concepts through Zuora, is crucial for achieving effective financial management.
Overview
14
14
years of professional experience
Work History
Customer Solutions Consultant
SiteMinder
09.2019 - Current
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Develop strong customer relationships by providing exceptional technical support and consultation, across our phone, chat and other contact channels.
- Identify customer support and configuration requirements, set customer expectations and resolve their issues, delivering against customer demands and internal KPIs.
- Act as a technical expert, identifying issues and communicating issues and requirements internally.
- Act as an escalation point for frontline teammates, guiding and empowering them to find solutions, or stepping in to resolve customer issues personally.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Established long-term relationships with clients, fostering trust and loyalty through attentive service and follow-up communications.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Managed high call volumes, maintaining exceptional service standards while efficiently handling customer concerns.
- Participated in ongoing professional development programs, staying current with industry best practices and emerging trends in customer service techniques.
- Investigated and resolved customer inquiries and complaints quickly.
- Promptly responded to inquiries and requests from prospective customers.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Cultivated a positive work environment that fostered teamwork and collaboration among peers.
- Identified fraudulent activities through meticulous analysis of transaction data and trends.
- Conducted in-depth investigations into complex cases, leading to successful recovery of lost funds.
Front Desk Supervisor
APX World Square and APX Darling Harbour
01.2018 - 09.2019
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Food and Beverage Attendant
The Observer Hotel
12.2017 - 06.2018
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Greeted and seated guests to provide friendly and welcoming experience.
- Arranged tables and chairs for special occasions and events.
Sales and Marketing Representative
Alam Sari Restaurant
04.2015 - 08.2017
- Provided written and oral feedback on market conditions, goal attainment and performance appraisals.
- Contributed to event marketing, sales and brand promotion.
- Met existing customers to review current services and expand sales opportunities.
Head of Store
Damn! I Love Indonesia
02.2015 - 04.2015
- Conducted regular performance evaluations to identify areas for improvement and promote career growth among staff members.
- Maintained a clean, safe working environment compliant with company policies and local regulations – resulting in improved inspection scores.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Sales and Marketing Representative
Sahid Jaya Hotel Makassar
05.2014 - 02.2015
- Provided written and oral feedback on market conditions, goal attainment and performance appraisals.
- Contributed to event marketing, sales and brand promotion.
- Met existing customers to review current services and expand sales opportunities.
Sales and Marketing Representative
Grand Asia Hotel Makassar
05.2014 - 10.2014
- Provided written and oral feedback on market conditions, goal attainment and performance appraisals.
- Contributed to event marketing, sales and brand promotion.
- Met existing customers to review current services and expand sales opportunities.
Food and Beverage Coordinator
Asia Hotel Makassar
02.2011 - 02.2014
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Assisted in event planning, resulting in successful functions and positive feedback from clients.
- Maintained highest standards for beverage quality and service.
Education
No Degree - Psychology
Bosowa University
Makassar, Indonesia01-2015
Skills
- Call center experience
- Complaint handling
- PMS and Channel Manager software
- Active learning
- Client relationship building
- Performance tracking
- Problem-solving abilities
- Multitasking Abilities
- Effective communication
- Relationship building
- Customer relations
- Product knowledge
Accomplishments
- Achieved satisfactions customer reviews through effectively high standard Customer service.
- Generated the highest Website Builder reviews for SiteMinder Product for HTR award 2024
- Resolved product issue through consumer testing.
- Customer Relations - Earned highest marks for customer satisfaction.
- Received award - Best Front Desk for multiple months.
Languages
English
Native or Bilingual
Indonesian
Native or Bilingual
Timeline
Customer Solutions Consultant
SiteMinder
09.2019 - Current
Front Desk Supervisor
APX World Square and APX Darling Harbour
01.2018 - 09.2019
Food and Beverage Attendant
The Observer Hotel
12.2017 - 06.2018
Sales and Marketing Representative
Alam Sari Restaurant
04.2015 - 08.2017
Head of Store
Damn! I Love Indonesia
02.2015 - 04.2015
Sales and Marketing Representative
Sahid Jaya Hotel Makassar
05.2014 - 02.2015
Sales and Marketing Representative
Grand Asia Hotel Makassar
05.2014 - 10.2014
Food and Beverage Coordinator
Asia Hotel Makassar
02.2011 - 02.2014
No Degree - Psychology
Bosowa University
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