First LAST
Perth,TAS
Summary
Dedicated leader with experience leading high-performing teams in diverse and dynamic environments. A proven track record in developing and implementing strategic initiatives that improve outcomes. Skilled in project management, stakeholder engagement, coaching teams and fostering cross-functional collaboration. Passionate about making a positive impact on the lives of disadvantaged children and families identifies.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Program Specialist Student2student
The Smith Family
- Support & coordinate successful delivery of student2student programs within WA
- Provide subject matter expertise for the program and ongoing support to program volunteers, schools and students.
Senior Practice Development Analyst
The Smith Family (TSF)
07.2021 - Current
- Lead a team of Practice Analysts in implementing evidence-based family and school practice frameworks
- Coordinate data collection and analysis to drive continuous quality improvement in program delivery
- Facilitate collaboration across teams to achieve organizational objectives and resolve practice challenges.
Team Leader Learning for Life
The Smith Family (TSF)
01.2018 - 01.2021
- Provided leadership and support to a geographically dispersed team responsible for implementing Learning for Life programs
- Ensured program delivery aligned with targets, guidelines, and internal processes
- Built strong partnerships with schools and community agencies to support program growth and effectiveness.
Team Leader Programs Specialists
The Smith Family (TSF)
01.2017 - 01.2018
- Led Program Specialists in implementing student2student and iTrack programs across multiple states and territories
- Delivered oversight of program implementation activities and ensured adherence to guidelines and processes
- Analyzed data and provided meaningful reporting to drive program improvements.
Executive Manager Group Sales and Service Support
Commonwealth Bank of Australia (CBA)
01.2013 - 01.2015
- Provided leadership and support to increase application and embedding of sales and service skills and initiatives
- Interpreted broader CBA strategies to develop and implement business plans for Western Australia
- Managed accreditation process for frontline service and sales tools, driving continuous improvement initiatives.
Branch Support Manager
Commonwealth Bank of Australia (CBA)
01.2009 - 01.2011
- Reviewed, monitored, and provided feedback to Area and Branch Managers on budgets, sales performance, and customer service results
- Guided development and implementation of strategies to improve business and customer service outcomes
- Provided HR support to Area Manager and branches, including recruitment, learning completion rates, and people management systems.
Business Performance Manager
Commonwealth Bank of Australia (CBA)
01.2008 - 01.2009
- Coordinated implementation of service, sales, and change initiatives, analyzing data and local market information
- Participated in mentoring programs and community grants committee to support community engagement initiatives.
Branch Manager
Commonwealth Bank of Australia (CBA)
01.2003 - 01.2009
- Led a team of sales and service staff to deliver excellence in customer service and meet business targets
- Developed and motivated team through skill development, goal setting, coaching, and feedback
- Applied business development skills to achieve outstanding business results and build strong customer relationships.
Education
Bachelor of Commerce - Marketing And Sales
Curtin University
Bentley, WAGraduate Certificate - Strategic Communication
University of Western Australia
Perth, WA2017
Skills
- Team Leadership
- Coaching and Development
- Project and Program Management and Evaluation
- Stakeholder Engagement and Cross-functional Collaboration
- Strategic Planning
- Data Analysis
- Communication and Interpersonal
- Continuous Improvement and Change Management
- Training and Facilitation
- Business Planning (resource allocation, budget management, program planning)
- Business Administration (systems, reporting, proposal development)
- Decision Making and Problem Solving
Accomplishments
- Successfully managed program delivery, meeting targets and ensuring compliance with agreements, resulting in a X% increase in program effectiveness.
- Built and nurtured strong partnerships with stakeholders, doubling the volume and frequency of support to the branch network.
- Led initiatives to integrate Learning for Life with other TSF state and national offerings, driving improved outcomes for families, children, and communities.
Strengths
Demonstrated ability to lead and manage diverse teams effectively. Experience in recruiting, training, developing, coaching, mentoring, and performance managing staff. Proven track record of building high-performing teams and fostering a culture of collaboration, accountability, and continuous improvement. Strong leadership style characterized by confidence, genuineness, approachability, and empathy., Extensive experience in overseeing the delivery of programs in accordance with organizational frameworks and objectives. Proficiency in project management methodologies, ensuring adherence to timelines, budgets, and quality standards. Ability to drive positive work environments resulting in the achievement of program/project targets. Experience in managing program budgets, monitoring expenditure, and identifying cost-saving opportunities., Excellent interpersonal skills with a proven ability to build and manage effective internal and external relationships. Experience in engaging and maintaining key partnerships with a wide variety of stakeholders, including local businesses, community organizations, schools, and government agencies. Ability to manage complex relationships sensitively, fostering trust, collaboration, and mutual understanding., Proficiency in translating organizational strategy into actionable business plans and initiatives. Experience in identifying opportunities for growth and development, contributing to strategic planning processes. Ability to tailor messages to a range of audiences and effectively communicate strategic goals and objectives., Proven capacity to ensure the quality and quantity of program delivery at the highest standards. Experience in developing and implementing monitoring and evaluation frameworks to measure program effectiveness and identify areas for improvement. Commitment to driving continuous improvement initiatives to enhance program outcomes and organizational effectiveness., Strong financial acumen with experience in managing program budgets, allocating resources, and realizing cost control initiatives. Ability to manage financial budgets within a project management framework, ensuring alignment with income and expenditure goals. Experience in financial reporting, grant and funding proposal development, and compliance with relevant financial policies and procedures., Highly developed oral and written communication skills, with the ability to communicate complex information clearly and persuasively. Experience in tailoring messages to a range of audiences and mediums, ensuring understanding, engagement, and commitment to action. Proficiency in delivering presentations, facilitating workshops, and conveying critical business information effectively., Demonstrated ability to apply a coaching leadership style, fostering individual and team development. Experience in providing coaching support, engaging in coaching sessions, and delivering feedback to enhance performance. Proven track record of recruiting, developing, and motivating teams to achieve their full potential., Passion for making a meaningful difference in the lives of disadvantaged and marginalized individuals and communities. Experience in working collaboratively with families, schools, community organizations, and other stakeholders to address social challenges and improve outcomes. Commitment to building capacity, overcoming barriers, and achieving stronger outcomes for families, children, and communities., Ability to rapidly acquire knowledge and transfer existing skills to new roles and environments. Commitment to ongoing learning and development, actively seeking opportunities to enhance professional capabilities. Resilience and adaptability in navigating challenges and embracing change to drive organizational success
Hobbies and Interests
- Photography
- Yoga
- Reading
- Meditation
- Mindfulness
Certification
Mental Health First Aid (2021)
Referees
Available on Request
Timeline
Senior Practice Development Analyst
The Smith Family (TSF)
07.2021 - Current
Team Leader Learning for Life
The Smith Family (TSF)
01.2018 - 01.2021
Team Leader Programs Specialists
The Smith Family (TSF)
01.2017 - 01.2018
Executive Manager Group Sales and Service Support
Commonwealth Bank of Australia (CBA)
01.2013 - 01.2015
Branch Support Manager
Commonwealth Bank of Australia (CBA)
01.2009 - 01.2011
Business Performance Manager
Commonwealth Bank of Australia (CBA)
01.2008 - 01.2009
Branch Manager
Commonwealth Bank of Australia (CBA)
01.2003 - 01.2009
Program Specialist Student2student
The Smith Family
Bachelor of Commerce - Marketing And Sales
Curtin University
Graduate Certificate - Strategic Communication
University of Western Australia