Resume

Currently, I am working in the Austin Health Submissions team as the Data Coordinator for VAED.

Responsibilities include:

• Accurate and timely submissions of VAED data to the Department of Health.
• Complete all processes required for accurate VAED data submissions, including error identification and solutions.
• Liaising with the responsible business and front-facing areas to coordinate submissions and assist with error solutions.
• Escalate any issues that may affect timely data submissions.
• Identify potential areas of improvement within the submissions process, and actively work with the Submissions Team Manager to implement these improvements.
• Maintaining a current and accurate understanding of VAED requirements.

I was previously employed at Austin Health, working as a casual bank Ward Clerk. My role involved Ward Clerk duties across Heidelberg Repatriation Hospital and Austin Hospital (Heidelberg).

TrakCare/Cerner responsibilities:

• Direct Admissions.
• Patient Movements.
• Discharging patients.
• Booking patient follow-up appointments.

Other responsibilities:

• Faxing/printing.
• Liaising with ANUM, NUM (Nursing Workforce Unit), and doctors.
• Packing patient files and transport paperwork.
• Booking patient transport.
• Assisting in ward maintenance requests and ward orders (stock supply).

Responsibilities included:

• Answering telephone calls promptly and courteously.
• Opening and closing of the clinic.
• Greeting patients
• Patient registration.
• Schedule patient appointments.
• Issue patient invoices.
• Enter and update patient details.
• Exercise confidentiality with regard to patient care and all aspects of the practice.
• Maintain the reception area in a tidy and welcoming manner.
• Open and distribute incoming mail, and scan and/or file patient correspondence.

Previously employed as a Customer Contact Officer at Serco Services, Australia.

Responsibilities included:

• Assisting Victorians with their COVID vaccination bookings.
• Inbound and outbound calls.
• Physical distancing queries.
• Queries involving interstate travel.
• Maintaining confidentiality.
• Attending meetings and daily briefings.
• Meeting KPIs.
• Monitoring emails from the Department of Health (regular COVID restriction updates).