Hattie Cram
Fisher,ACT
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Looking to join a professional and high-performing team.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Hospitality - Receptionist, FOH Supervisor, Bartender
Raiders Weston
Canberra , ACT
04.2023 - Current
- Greeted and assisted members and guests at the front desk
- Trained and supervised other staff members
- Maintained a clean and safe work environment
- Engaged in conversation with all patrons when serving
- Supervised waitstaff and dealt with customer complaints
- Made reservations for patrons, completed gambling payouts, answered inquires over the phone, signed up and processed new member applications
- Supervised in a high paced environment at peak times.
- Performed data entry tasks into various computer systems accurately and promptly.
Front End - Customer Service Attendant
Woolworths, Woden
Canberra , ACT
10.2021 - 04.2023
- Assisted in training new team members on practices, protocols, and products
- Met customer demands and promoted high customer satisfaction by resolving problems with knowledgeable and friendly customer service
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions over the phone and in store.
- Provided assistance to customers with product selection, inquiries, and complaints.
- Processed sales transactions quickly and accurately.
Housekeeping Attendant - Seasonal Contract
South Seas Motel, Merimbula
Merimbula, NSW
10.2021 - 11.2021
- Interacted pleasantly with other staff and guests when performing daily duties
- Conducted Inventory of linens, cleaning supplies, and toiletries and restocked housekeeping carts and storage closets
- Replenished guest supplies and amenities
- Removed soiled linens and articles from rooms and delivered to the laundry area
- Removed trash from rooms and replaced liners to wastebaskets
- Maintained lobbies, guest rooms, and halls, keeping a safe environment
- Reported guest issues, safety and maintenance concerns immediately to supervisor.
Education
Canberra College
11.2022
Skills
- Strong Problem-Solving Skills
- Efficient and Hard Working
- Time and Management Skills
- Strong understanding of Customer Needs
- Customer Service Skills
- Multitasking and Prioritization
- Data Entry
- Able to Build Customer Trust and Loyalty
- Energetic and Positive Personality
- Approachable, Friendly and Supportive
- Strong Interpersonal Skills
- Driven and Reliable
Certification
- Working with Vulnerable People Card
- Responsible Service of Alcohol Certificate
Timeline
Hospitality - Receptionist, FOH Supervisor, Bartender
Raiders Weston
04.2023 - Current
Housekeeping Attendant - Seasonal Contract
South Seas Motel, Merimbula
10.2021 - 11.2021
Front End - Customer Service Attendant
Woolworths, Woden
10.2021 - 04.2023
Canberra College
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