Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Madelyne Robertson

Canberra,ACT

Summary

A self-motivated and dedicated Customer Service Representative providing skills to prioritize and multitask in a fast-paced working environment. I successfully work as part of a team to reach business goals, while also demonstrating initiative in independently addressing other business needs and personal goals. I also have experience within my current role as an approachable and patient Team Coordinator, with outstanding time management, and strong attention to detail.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Service NSW
Goulburn, NSW
09.2021 - Current
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Answered incoming calls and emails, providing frontline customer support and assistance.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Mentored junior team members and managed employee relationships.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to customer needs.
  • Conducted regular performance reviews with individual team members to assess progress towards goals.
  • Provided administrative support for the team, such as creating presentations, taking meeting minutes, preparing agendas, and maintaining records of key decisions.
  • Oversaw staffing and scheduling for team of employees to keep workflows running efficiently.
  • Communicated assigned responsibilities to each team member to delegate tasks.
  • Collaborated with management team to meet organizational and departmental goals.

Dispensary Technician

Blooms the Chemist
Goulburn, NSW
12.2020 - 09.2021
  • Adhered strictly to confidentiality policies when dealing with sensitive patient information.
  • Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
  • Ordered, labeled and counted stock of medications and entered inventory data into computer.
  • Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
  • Prepared labels for medications according to established guidelines.

Pharmacy Assistant

Blooms the Chemist
Goulburn, NSW
10.2014 - 12.2020
  • Organized and maintained patient profiles in the computer system.
  • Managed multiple tasks simultaneously while adhering to strict deadlines.
  • Delivered quality care to customers through close collaboration with the pharmacist.
  • Trained new pharmacy staff in procedures and customer service standards.
  • Managed and received inventory by checking deliveries, counting stock, monitoring medication expiration dates and placing orders.
  • Collaborated with pharmacy team to implement promotional events and health screenings.
  • Provided guidance on the selection of over-the-counter medications and supplements.
  • Received and answered telephone calls from healthcare professionals requesting information about medications or supplies.
  • Cleaned and maintained equipment or work areas following established protocols.

Education

High School Diploma -

Trinity Catholic College
Goulburn, NSW
09-2018

Skills

  • Time management
  • Strong attention to detail
  • Communication skills
  • Customer service
  • Team collaboration
  • Administrative support
  • Manage competing priorities
  • Adaptability and flexibility

References

References available upon request.

Timeline

Customer Service Representative

Service NSW
09.2021 - Current

Dispensary Technician

Blooms the Chemist
12.2020 - 09.2021

Pharmacy Assistant

Blooms the Chemist
10.2014 - 12.2020

High School Diploma -

Trinity Catholic College

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Madelyne Robertson