Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Languages
Languages
Timeline
Generic

ABEER AL-QARAWI

Richlands,Australia

Summary

Dynamic Customer Service Specialist with CBA, adept at building relationships and resolving complex issues. Proven IT Technical Support experience, enhancing network efficiency and maintaining critical systems. Known for a compassionate approach and dependable service, leveraging strong critical thinking and computer networking skills to drive customer satisfaction and operational success.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Service Specialist | Direct Lending

CBA
Brisbane, Queensland
02.2023 - Current
  • Provided excellent customer service by responding to inquiries and resolving complaints in a timely manner.
  • Assisted customers with account maintenance.

IT TECHNICAL SUPPORT

JBS
Amman, Jordan
01.2016 - 12.2018
  • Run sessions for network planning for clients companies with senior employees.
  • Field visits to client companies that are working with JBS, and checking their servers, databases, and maintenance.
  • Repair and maintain and update major hardware devices to partner companies, solve software issues and investigate defective products to clients
  • Fixing and replacing hardware components for partner companies,

Education

BACHELOR OF ENGINEERING - NETWORK ENGINEERING AND SECURITY

Jordan University For Science & Technology J.U.S.T
Irbid, Jordan
04.2018

Skills

  • Building relationships and trust
  • Compassionate
  • Friendly and polite
  • Staffing and scheduling
  • Computer networking specialist
  • Programming
  • Dependable and Reliable
  • Positive Attitude
  • Customer Service
  • Critical Thinking

Certification

  • GOOGLE Technical Support Fundamentals Certified, 05/01/20
  • GOOGLE the Bits and Bytes of Computer Networking Certified, 07/01/20
  • IELTS Certified

Volunteer Experience

Researcher, Maintain online Libraries access and emails, CPG, perform an online search for tasks on databases, such as web search and library search.

Languages

  • ARABIC, Native
  • ENGLISH, Advanced

Languages

Arabic
Native/ Bilingual
English
Professional

Timeline

Customer Service Specialist | Direct Lending

CBA
02.2023 - Current

IT TECHNICAL SUPPORT

JBS
01.2016 - 12.2018

BACHELOR OF ENGINEERING - NETWORK ENGINEERING AND SECURITY

Jordan University For Science & Technology J.U.S.T

Similar Profiles

CREATE PROFILE
ABEER AL-QARAWI