Summary
Overview
Work History
Education
Skills
Intent To Pursue
Personal Caregiving Experience
Timeline
Generic

Lizeth González

Orange,NSW

Summary

Experienced caregiver with a strong background in quality assurance and professional cleaning, passionate about enhancing quality of life and maintaining high standards of hygiene and care. Eager to apply skills in empathy, communication, and hygiene management within the aged care sector. Actively pursuing a Certificate III in Individual Support to provide professional and compassionate care.

Overview

8
8
years of professional experience

Work History

Cleaner

ISS
05.2023 - Current
  • Operated heavy industrial machinery for cleaning, requiring careful handling to maintain facility integrity
  • Entrusted by supervisors with high-responsibility tasks, consistently demonstrating reliability and thoroughness without the need for follow-up.

Residential Cleaner

Whizz
04.2023 - Current
  • Delivered high-quality cleaning services in residential settings, recognized for exceptional attention to detail and commitment to excellence.

Call Centre Quality Analyst

Konecta Group
01.2016 - 07.2019
  • Monitored and evaluated call centre operations to ensure high customer satisfaction, coaching agents on empathy and problem-solving
  • Achieved consistently high customer satisfaction ratings, significantly above team averages, through effective coaching and follow-ups.

Education

English for Academic Purposes Program -

ILSC Education Group
06.2024

General English -

Milestones Education
2023

Diploma in Finance -

Politécnico De Colombia
2022

Accounting Assistant Certificate -

Politécnico De Colombia
2019

Skills

  • Empathetic and effective communicator
  • Proficient in managing heavy cleaning equipment and meticulous hygiene practices
  • Experienced in assisting with personal hygiene, feeding, and pressure area care
  • Highly efficient in time management and organisation
  • Very physically fit, able to handle physically demanding tasks
  • Experienced in conflict resolution and customer satisfaction analysis

Intent To Pursue

Certificate III in Individual Support (In progress)

Personal Caregiving Experience

  • Provided end-of-life care to a close family member, assisting with daily living activities, medication management, and emotional support.
  • Volunteered personal time to assist individuals with disabilities, performing tasks such as meal assistance, physical mobility support, and personal hygiene care. Managed overnight stays to adjust body positions every two hours, preventing bed sores.
  • Volunteering weekly to emotionally support a 73-year-old woman, fostering companionship and alleviating loneliness through empathetic engagement.

Timeline

Cleaner

ISS
05.2023 - Current

Residential Cleaner

Whizz
04.2023 - Current

Call Centre Quality Analyst

Konecta Group
01.2016 - 07.2019

English for Academic Purposes Program -

ILSC Education Group

General English -

Milestones Education

Diploma in Finance -

Politécnico De Colombia

Accounting Assistant Certificate -

Politécnico De Colombia
Lizeth González