Brendon Murray
Windale,NSW
Summary
Customer-focused professional with background in customer service sales representation. Possess comprehensive knowledge of customer relations, conflict resolution, and product promotion tactics. Exhibit strong communication and interpersonal skills to foster long-lasting relationships with customers. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance.
Overview
15
15
years of professional experience
Work History
Customer Service Sales Representative
icebox liquor
Windale, NSW
12.2022 - Current
- Identified potential opportunities to upsell products or services.
- Drove increased engagement with productive conversations and ongoing relationship management.
- Ensured compliance with all applicable laws and regulations related to the sale of goods or services.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Operated register, handled cash and processed credit card transactions.
- Replenished and arranged items to maintain appearance.
- Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
- Received incoming freight into the warehouse and ensured accurate placement in proper storage areas.
- Inspected unloaded product for shortages, damage, quality or deterioration of packing and reported findings to supervisor.
Sole Parent
centrelink
01.2015 - 12.2022
- Handled returns and exchanges according to company policies.
- Greeted and assisted customers with product selection, offering personalized shopping advice.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Utilized point-of-sale systems efficiently, ensuring accurate pricing and inventory management.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
- Stocked shelves with merchandise according to company standards.
Sheet Metal Worker
Steel City Stainless Pty Ltd
01.2014 - 10.2014
- Transport prefabricated parts to construction sites for assembly and installation
- Drill and punch holes in metal, for screws, bolts, and rivets
- Trim, file, grind, deburr, buff, or smooth surfaces, seams, or joints of assembled parts, using hand tools or portable power tools
- Determine project requirements, including scope, assembly sequences, and required methods and materials, according to blueprints, drawings, and written or verbal instructions
- Chip or grind off excess weld, slag, or spatter, using hand scrapers or power chippers, portable grinders, or arc-cutting equipment
Cook
McDonald's
Wagga Wagga
01.2010 - 01.2011
- Maintain sanitation, health, and safety standards in work areas
- Clean food preparation areas, cooking surfaces, and utensils
- Verify that prepared food meets requirements for quality and quantity
- Cook and package batches of food, such as hamburgers and fried chicken, which are prepared to order or kept warm until sold
- Prepare specialty foods such as pizzas, fish and chips, sandwiches, and tacos, following specific methods that usually require short preparation time
- Clean, stock, and restock workstations and display cases
- Cook the exact number of items ordered by each customer, working on several different orders simultaneously
Education
RSA & RCG
12-2022
year 10 certificate -
junee high school
junee, nsw12.2012
Skills
- Monitoring
- Time Management
- Complex Problem Solving
- Instructing
- Judgment and Decision Making
- Coordination
- Negotiation
- Point-of-sale system
- Customer service
- Upselling
- Time management
- Goal oriented
- Attention to detail
- Friendly, positive attitude
Phone
home, 0413176055
References
References available upon request.
Timeline
Customer Service Sales Representative
icebox liquor
12.2022 - Current
Sole Parent
centrelink
01.2015 - 12.2022
Sheet Metal Worker
Steel City Stainless Pty Ltd
01.2014 - 10.2014
Cook
McDonald's
01.2010 - 01.2011
RSA & RCG
year 10 certificate -
junee high school
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