
Approachable and grounded Operations Manager with experience in leadership, decision-making, and operational responsibility in regulated environments. Known for remaining calm, fair, and consistent while balancing empathy with clear boundaries in complex situations. Brings strong communication skills, adaptability, and an ethical, client-centered approach.
As a Youth Worker at Anglicare, I supervise family time visits between children in out-of-home care and their families, primarily working with children on restoration orders following child protection involvement. I facilitate contact in a safe, structured, and supportive environment that prioritises the safety and wellbeing of the child. During visits, I closely observe family interactions, parenting behaviours, and emotional responses while continuously assessing risk and responding appropriately to any safety concerns or escalating situations.
A key responsibility of my role is producing detailed, objective case notes and reports based on my observations. These records are critical in documenting family dynamics, identifying risk and protective factors, and informing case planning and decision-making by caseworkers and the court. My work requires strong professional judgement, clear documentation, and a trauma-informed approach when supporting children and families. I also travel regularly to facilitate visits across different locations and maintain communication with caseworkers to ensure accurate reporting and continuity of care.
Both leading and overseeing the day-to-day operations of the organisation with a strong focus on efficiency, compliance, and high-quality client care. Highly skilled in coordinating NDIS supports and providing tailored assistance to clients with complex needs. Demonstrates strong leadership in managing and mentoring staff, fostering a collaborative and high-performing team. Trusted with financial management, including budgeting, reporting, and resource allocation, while ensuring accurate data and compliance standards are maintained. Guides strategic planning and initiatives to support the organisation’s growth and improve overall service delivery.
Delivered personalised care and support to clients with diverse needs, including elderly individuals, people with disabilities, and aprithose requiring Complex Behaviour Support. Managed business operations with integrity, ensuring compliance with all legal and regulatory requirements. Developed and implemented tailored care plans that enhanced client independence and wellbeing, consistently receiving positive feedback from clients and families for compassionate, reliable and effective care.
Supervised a team of support staff to provide safe, high-quality care to participants. Facilitated care team meetings, liaised with specialised services, and ensured coordinated, participant-focused service delivery. Provided hands-on support while maintaining accountability, professional standards, and clear boundaries. Motivated and guided team members to meet organisational expectations and participant needs effectively.
Supported licensed pharmacist in daily operations, accurately dispensing medications with high attention to detail.
Facilitated communication between patients, doctors, and specialists to enhance care coordination.
Delivered compassionate service to customers, managing sensitive situations with patience and understanding.