Chi Nguyen
Port Macquarie,NSW
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain night-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Nail Technician
Country Nail
11.2018 - Current
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Kept tidy and organized area to comply with cleanliness standards.
- Oversaw schedule to manage appointments of new and existing clients.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Prepared nail beds and cuticles, shaped nails and applied polish.
- Applied manicures and pedicures following color and style preference of client to enhance aesthetics and groom nails.
- Communicated effectively with management concerning important customer issues.
- Offered advice and recommended products to improve and maintain nails.
- Followed proper safety and sanitation guidelines while performing nail services.
- Cleaned and sanitized tools and equipment before each client.
- Maintained master appointment calendar covering all customer visits, employee schedules, and special events.
Education
High School Diploma -
Hasting Secondary College
Port Macquarie, NSW10.2023
Skills
- Sanitation Procedures
- Acrylic Nails
- Nail Preparation
- Team Collaboration
- Operations Leadership
- Verbal and Written Communication
- Product Knowledge
- Problem-Solving Skills
- Inventory Controls
- Schedule Maintenance
- Customer Service
- Time Management
Accomplishments
- Maximized profits by reducing expenses, renegotiating contracts and streamlining operations.
- Increased productivity by implementing multiple process improvements.
- Resolved product issue through consumer testing.
Languages
Vietnamese
Professional Working
Section name
I spent my year 11 and 12 at West Port High School as a Vice Captain. During this time, I had strongly improve my communication and planning skills. I had the opportunity to work with many different groups to support my flexibility skills to operate with different team members. I spent time to start improving my time management skills to equalise the time for studying and school excursions and events.
Timeline
Nail Technician
Country Nail
11.2018 - Current
High School Diploma -
Hasting Secondary College
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