Mahalia Kupenga
Moranbah,QLD
Summary
Safety-conscious and dedicated individual with a keen interest in rail, seeking a position as a Trainee Locomotive Driver at Aurizon's Coppabella depot. I possess a strong commitment to adhering to safety protocols and operational standards, I am eager and commited to undergo the training to become a qualified locomotive driver. I bring excellent interpersonal and teamwork skills, coupled with a proven ability to apply theoretical knowledge to practical operations. I am available to work a 24/7 rotating shift roster and have previous experience in shift work, including nights, weekends, and public holidays, I am equipped with a current unrestricted Class C driver's license and am ready to contribute to Aurizon's culture of safety and operational excellence.
Overview
10
10
years of professional experience
Work History
Administrative Coordinator
Regulators Scaffolders & Riggers
06.2018 - 08.2021
- Responsible for accounting operations and oversaw transactions related to payroll, financial reporting, payables and receivables.
- Provided excellent customer service by addressing inquiries promptly and professionally.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Ensure comprehensive safety compliance, implementing measures to safeguard the health and well-being of employees.
- Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Completed bi-weekly payroll for 30 employees.
Emergency Response Officer
INS Lifeguard
11.2015 - 05.2018
- First response to distress/ medical emergency calls.
- Work a 24/7 rotating shift roster, including nights, weekends, and public holidays.
- Maintained accurate records of events and incidents, enabling detailed analysis.
- Responded effectively to high-pressure situations using well-honed decision-making skills and critical thinking abilities.
- Handled sensitive information diligently, maintaining confidentiality while adhering to legal requirements surrounding data privacy laws in emergency management scenarios.
- Monitored patient condition and communicated findings to ambulance staff.
Nursing Assistant
Anglicare Chesalon Nursing Home
03.2013 - 05.2015
- Enhanced patient care by effectively monitoring vital signs and accurately documenting medical information.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Assisted nursing staff with wound care procedures for faster healing and reduced infection rates.
- Collaborated with interdisciplinary healthcare teams to develop individualized care plans for optimal patient outcomes.
Customer Service
Cash X Change
02.2012 - 03.2013
- Exercised composure under pressure and in escalated customer service scenarios.
- Enhanced customer satisfaction by providing efficient and knowledgeable service in evaluating items for pawn or sale.
- Maintained a clean, organized, and secure store environment to ensure smooth operations and prevent theft.
- Assisted customers with redeeming pawned items, ensuring accurate documentation and proper payment processing.
- Evaluated the value of various items, such as jewelry, electronics, tools, and antiques, based on market conditions and item condition.
- Developed strong relationships with customers by offering personalized attention and understanding financial needs.
- Managed inventory by accurately documenting transactions, tracking item status, and conducting regular audits to maintain accurate records.
Education
High School Certificate -
Warrawong High School
Warrawong, NSWSenior First Aid & CPR
Business Cert II
Certificate III - Nursing
Royal College of Healthcare
Brisbane, QLD07.2011
Skills
- Safety Adherence
- Operational Standards Compliance
- Shift Roster Flexibility
- Attention to Detail and Safety Protocols
- Adaptability to Rotating Schedules
- Logistical Record Keeping
- Customer Service Focused
- Effective Communication
References
Trent MacDonald - Employer / Director
tmacdonald@qmrs.com.au
0429 640 816
Kim Burton-Cook - Team Leader / Supervisor
kcook64@outlook.com.au
0457 671 880
Timeline
Administrative Coordinator
Regulators Scaffolders & Riggers
06.2018 - 08.2021
Emergency Response Officer
INS Lifeguard
11.2015 - 05.2018
Nursing Assistant
Anglicare Chesalon Nursing Home
03.2013 - 05.2015
Customer Service
Cash X Change
02.2012 - 03.2013
High School Certificate -
Warrawong High School
Senior First Aid & CPR
Business Cert II
Certificate III - Nursing
Royal College of Healthcare