Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Mahalia Kupenga

Moranbah,QLD

Summary

Safety-conscious and dedicated individual with a keen interest in rail, seeking a position as a Trainee Locomotive Driver at Aurizon's Coppabella depot. I possess a strong commitment to adhering to safety protocols and operational standards, I am eager and commited to undergo the training to become a qualified locomotive driver. I bring excellent interpersonal and teamwork skills, coupled with a proven ability to apply theoretical knowledge to practical operations. I am available to work a 24/7 rotating shift roster and have previous experience in shift work, including nights, weekends, and public holidays, I am equipped with a current unrestricted Class C driver's license and am ready to contribute to Aurizon's culture of safety and operational excellence.

Overview

10
10
years of professional experience

Work History

Administrative Coordinator

Regulators Scaffolders & Riggers
06.2018 - 08.2021
  • Responsible for accounting operations and oversaw transactions related to payroll, financial reporting, payables and receivables.
  • Provided excellent customer service by addressing inquiries promptly and professionally.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Ensure comprehensive safety compliance, implementing measures to safeguard the health and well-being of employees.
  • Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Completed bi-weekly payroll for 30 employees.

Emergency Response Officer

INS Lifeguard
11.2015 - 05.2018
  • First response to distress/ medical emergency calls.
  • Work a 24/7 rotating shift roster, including nights, weekends, and public holidays.
  • Maintained accurate records of events and incidents, enabling detailed analysis.
  • Responded effectively to high-pressure situations using well-honed decision-making skills and critical thinking abilities.
  • Handled sensitive information diligently, maintaining confidentiality while adhering to legal requirements surrounding data privacy laws in emergency management scenarios.
  • Monitored patient condition and communicated findings to ambulance staff.

Nursing Assistant

Anglicare Chesalon Nursing Home
03.2013 - 05.2015
  • Enhanced patient care by effectively monitoring vital signs and accurately documenting medical information.
  • Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
  • Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
  • Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
  • Assisted nursing staff with wound care procedures for faster healing and reduced infection rates.
  • Collaborated with interdisciplinary healthcare teams to develop individualized care plans for optimal patient outcomes.

Customer Service

Cash X Change
02.2012 - 03.2013
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Enhanced customer satisfaction by providing efficient and knowledgeable service in evaluating items for pawn or sale.
  • Maintained a clean, organized, and secure store environment to ensure smooth operations and prevent theft.
  • Assisted customers with redeeming pawned items, ensuring accurate documentation and proper payment processing.
  • Evaluated the value of various items, such as jewelry, electronics, tools, and antiques, based on market conditions and item condition.
  • Developed strong relationships with customers by offering personalized attention and understanding financial needs.
  • Managed inventory by accurately documenting transactions, tracking item status, and conducting regular audits to maintain accurate records.

Education

High School Certificate -

Warrawong High School
Warrawong, NSW

Senior First Aid & CPR

Business Cert II

Certificate III - Nursing

Royal College of Healthcare
Brisbane, QLD
07.2011

Skills

  • Safety Adherence
  • Operational Standards Compliance
  • Shift Roster Flexibility
  • Attention to Detail and Safety Protocols
  • Adaptability to Rotating Schedules
  • Logistical Record Keeping
  • Customer Service Focused
  • Effective Communication

References

Trent MacDonald - Employer / Director 

tmacdonald@qmrs.com.au

0429 640 816


Kim Burton-Cook - Team Leader / Supervisor 

kcook64@outlook.com.au

0457 671 880



Timeline

Administrative Coordinator

Regulators Scaffolders & Riggers
06.2018 - 08.2021

Emergency Response Officer

INS Lifeguard
11.2015 - 05.2018

Nursing Assistant

Anglicare Chesalon Nursing Home
03.2013 - 05.2015

Customer Service

Cash X Change
02.2012 - 03.2013

High School Certificate -

Warrawong High School

Senior First Aid & CPR

Business Cert II

Certificate III - Nursing

Royal College of Healthcare

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Mahalia Kupenga