Ugyen Dema
Morley,WA
Summary
Dynamic professional with a proven track record at Access Care Network Australia, excelling in client service coordination and support. Demonstrated expertise in Microsoft Office Suite and adept in building rapport, underscored by significant achievements in enhancing client experiences. Skilled in both communication and time management, with a background in supporting individuals living with dementia.
Overview
13
13
years of professional experience
1
1
Certificate
Work History
Client Service and Support Coordinator
Access Care Network Australia
Osborne Park, WA
06.2024 - Current
- Handling inbound client inquiries and providing a seamless experience.
- Screening clients for assessment eligibility.
- Scheduling and coordinating appointments between clients and assessors.
- Assisting with documentation, referrals, and data management.
- Maintaining data accuracy and supporting the client experience by engaging with service providers.
MULTI- SKILLED CARE WORKER
Brightwater Care Group
Inglewood, WA
05.2019 - 09.2024
- Providing assistance to clients living with dementia in their activities of daily living.
- Assisting clients in the use of mobility aids, clinical documentation.
- Communicating with a multi-disciplinary team regarding client care needs.
- Managing behaviors of concern in clients living with dementia
- Implementation of infection control measures.
TEAM MEMBER
Coles Supermarket
Inglewood, WA
10.2018 - 06.2021
- Restocking shelves and displaying products.
- Product organization and presentation to optimize sales opportunities.
- Monitor stock levels and communicate reorder needs to relevant personnel.
- Rotate stock to ensure older products are sold first (FIFO - First In, First Out).
- Coordinate and communicate with other departments.
- Follow safety protocols and guidelines.
ASSISTANT COMMUNICATION OFFICER
Anti-Corruption Commission
Thimphu, Bhutan
03.2012 - 03.2017
Developed strategies to combat corruption.
Conducted and organized workshops, seminars, and presentations related to corruption.
Coordination and liaison with other departments and organizations.
Education
DIPLOMA OF COMMUNITY SERVICES
Insight Training
Perth01-2024
CERTIFICATE I I I IN INDIVIDUAL SUPPORT ( AGEING &
Bestwest Care
Kwinana, WA01-2019
BACHELORS IN ECONOMICS & ENVIRONMENTAL STUDIES
Sherubtse College, Royal University of Bhutan
Trashigang, Bhutan01-2011
Skills
- Strong communication abilities
- Building rapport
- Time management
- Competent in the Microsoft Office Suite
- Experience in Aged Care Industry
- Experience supporting individuals living with dementia
- Proficient in manual handling techniques
Certification
W O R K S H O P S A N D C E R T I F I C A T I O N
Understanding Traumatic Brain Injury (TBI) MOOC (2024-03)
Equip Aged Care Learning Introductory Package, Wicking – Dementia Research and Education Centre (University of Tasmania) - 2023
Understanding Dementia, Massive Open Online Course, Wicking – Dementia Research and Education Centre (University of Tasmania) - 2023
Aged Care Quality Standards
Preventing and Addressing Workplace Bullying and Harassment Essential Working in Harmony
Infection Prevention and Control Training Restrictive Practices and Restraints
Open Disclosure and Mandatory Reporting
BAH & RAC Careworker Professional Development Manual Handling
Essential Delivering Quality Services in Aged Care NDIS Worker Orientation Module
Management of Antipsychotic Medications for Responsive Behavior in Residential Aged Care Advancing Practice in the Care of People with Dementia
Bedtime to Breakfast – Caring at Night for People with Dementia
The Pain Puzzle: Recognition, Assessment, and Treatment of Pain in People Living with Dementia in the Residential Care Environment - 2019, Dementia Training Australia
Languages
English
Full Professional
Dzongkha
Native/ Bilingual
Nepali
Limited
Hindi
Limited
Timeline
Client Service and Support Coordinator
Access Care Network Australia
06.2024 - Current
MULTI- SKILLED CARE WORKER
Brightwater Care Group
05.2019 - 09.2024
TEAM MEMBER
Coles Supermarket
10.2018 - 06.2021
ASSISTANT COMMUNICATION OFFICER
Anti-Corruption Commission
03.2012 - 03.2017
W O R K S H O P S A N D C E R T I F I C A T I O N
Understanding Traumatic Brain Injury (TBI) MOOC (2024-03)
Equip Aged Care Learning Introductory Package, Wicking – Dementia Research and Education Centre (University of Tasmania) - 2023
Understanding Dementia, Massive Open Online Course, Wicking – Dementia Research and Education Centre (University of Tasmania) - 2023
Aged Care Quality Standards
Preventing and Addressing Workplace Bullying and Harassment Essential Working in Harmony
Infection Prevention and Control Training Restrictive Practices and Restraints
Open Disclosure and Mandatory Reporting
BAH & RAC Careworker Professional Development Manual Handling
Essential Delivering Quality Services in Aged Care NDIS Worker Orientation Module
Management of Antipsychotic Medications for Responsive Behavior in Residential Aged Care Advancing Practice in the Care of People with Dementia
Bedtime to Breakfast – Caring at Night for People with Dementia
The Pain Puzzle: Recognition, Assessment, and Treatment of Pain in People Living with Dementia in the Residential Care Environment - 2019, Dementia Training Australia
DIPLOMA OF COMMUNITY SERVICES
Insight Training
CERTIFICATE I I I IN INDIVIDUAL SUPPORT ( AGEING &
Bestwest Care
BACHELORS IN ECONOMICS & ENVIRONMENTAL STUDIES
Sherubtse College, Royal University of Bhutan
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