Blake Jones
Bargara,QLD
Summary
High energy and results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
11
11
years of professional experience
Work History
Store Manager
Platypus Shoes
07.2022 - Current
- Responsible for ensuring success of store when opening in Bundaberg in July 2022
- During first 12 months of trade sales targets were exceeded and currently hold the position of top store in Australia.
- Managed inventory control, cash control, and store opening and closing procedures
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Completed point of sale opening and closing procedures
- Rotated merchandise and displays to feature new products and promotions
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
- Assisted with hiring, training and mentoring new staff members
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
- Approved regular payroll submissions for employees
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
- Reconciled daily sales transactions to balance and log day-to-day revenue
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness
- Interacted well with customers to build connections and nurture relationships
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
Customer Service Manager
Rebel Sport
06.2020 - 06.2022
- Since returning to Rebel and being promoted back into the role of Customer Service Manager I have continued to excel
- Last year I received the Award for ‘Best Customer Service Manager’ throughout all Rebel Stores in QLD, WA and NT.
- Demonstrated abilities within the role include:
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Took ownership of customer issues and followed problems through to resolution
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals
- Followed through with client requests to resolve problems
- Kept accurate records to document customer service actions and discussions
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes
- Researched and corrected customer concerns to promote company loyalty
- Controlled resources and utilized assets to achieve qualitative and quantitative targets
- Collaborated with marketing department to launch and manage promotional activities and campaigns
Sales Assistant & Shift Supervisor
Rebel Sport
03.2019 - 06.2020
- Implemented effective policies and procedures to maximize productivity and safety
- Observed staff performance, provided detailed instructions and monitored results to meet customer service needs
- Maintained safe and clean work environment while complying and enforcing procedures and regulations
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized
- Trained team members in successful strategies to meet operational and sales targets
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs
- Educated staff on strategies for handling difficult customers and challenging situations
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
- Examined incoming inventory, merchandised shelves and prevented shrinkage
- Submitted reports to senior management to aid in business decision-making and planning
Territory Manager
Rent4Keeps WideBay
11.2018 - 03.2019
- Established successful account relationships by building rapport and maintaining consistent communication
- Worked with vendors and suppliers to support timely delivery of products and services
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Developed and monitored sales representative goals and performance to drive territory goals
- Built relationships with customers and community to establish long-term business growth
- Reprocessing stock from customers not meeting contractual agreement
Customer Service Manager
Amart Sports/Rebel Sports
04.2014 - 11.2018
- Demonstrated abilities within the role include:
- Offering Premium Customer service
- Strict product knowledge
- Maintaining stock integrity
- Merchandising
- Continuous managing and coaching of my team
- Opening/ Closing the Business
- Communicating with potential customers about our Brand
- Working to meet strict KPIs
- Assisting the store manager with any relevant tasks
- Wage Management
- Understanding of business P&L
- Exercising commercial acumen to continue to grow the business
- During my first full year in a management role I was awarded Customer Service Manager of the Year for my region of stores.
A2B Transport
06.2013 - 02.2014
- Demonstrated abilities within the role include:
- Cash handling
- Delivering/ Installing Bulky whitegoods and furniture
- Logistics
- Strict time / task management
- Offering great customer service
Skills
- Time Management
- Database Management
- Product and Service Sales
- Sales Expertise
- Revenue Generation
- Cold Calling
- Price Structuring
- Multitasking and Organization
- Retailer Support
- Customer Order Management
- Complex Problem-Solving
- Critical Thinking
- Product Promotion
References
Kris McDonald
Store Manager/Store Improvements Leader
Rebel Sport
0418 777 141
Ben Hayhoe
Senior Territory Manager
Rent 4 Keeps
0410 429 764
Claire Avery
Former Frucor Suntory RTM
0422 833 3344
Timeline
Store Manager
Platypus Shoes
07.2022 - Current
Customer Service Manager
Rebel Sport
06.2020 - 06.2022
Sales Assistant & Shift Supervisor
Rebel Sport
03.2019 - 06.2020
Territory Manager
Rent4Keeps WideBay
11.2018 - 03.2019
Customer Service Manager
Amart Sports/Rebel Sports
04.2014 - 11.2018
A2B Transport
06.2013 - 02.2014
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