Darcy Kleinschmidt
Pimpama,QLD
Summary
I work my best under pressure, helping co-workers/staff to be the best version of themselves. Lighting up the workspace to increase staff motivation, setting goals for staff so they have something to work towards. Training new staff with care. Fast pace/constant task workplaces suit me best.
Overview
7
7
years of professional experience
Work History
Team Leader
HB Leisure
Oxenford , Queensland
10.2023 - Current
- Maintained a positive work environment that promoted collaboration between team members.
- Offered training and support to keep team members motivated and working toward objectives.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Keeping track of stock that comes in and out, using excel documents and reporting back to senior management
Games Operator
HB Leisure
Oxenford/Southport, Queensland
11.2022 - Current
- Using sales tactics to intrigue costumers towards a variety of games
- Upselling costumers using a variety of sales tactics
- Above and beyond costumer service to enure costumer happiness
- Able to adhere for multiple costumers at once whilst also setting up the game for the next player
- Experienced in dealing with angry costumers in a policy standard and mannered way
Crew Member
McDonald's
Helensvale , Queensland
03.2021 - 11.2024
- Served food quickly for positive guest experiences.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Wiped down tables and equipment, swept and refilled stock.
- Resolved customer complaints in a professional manner.
- Interacted pleasantly with guests to deliver quality customer service.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Restocked kitchen supplies including food products and utensils.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
Paper Runner
unsure
Oxenford, Queensland
01.2018 - 06.2018
- packed and delivered newspaper in a designated time
- took planned routes to maximise efficiency
Education
Cert 3 Individual Support - Nursing
Celtics Training
Southport, QLD01-2024
Skills
- Team Supervision
- Team Work
- Client Service
- Work Planning
- Supporting staff/clients
References
References available upon request.
Timeline
Team Leader
HB Leisure
10.2023 - Current
Games Operator
HB Leisure
11.2022 - Current
Crew Member
McDonald's
03.2021 - 11.2024
Paper Runner
unsure
01.2018 - 06.2018
Cert 3 Individual Support - Nursing
Celtics Training
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