- Customer service-oriented Store Manager offering over 8 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Trains, coach, develops and manages team of store associates and assistant managers.
- Focused in all aspects of retail management, including customer service, merchandising, banking and providing employees clear guidelines of target and goals to maximize sales. Keep operation efficient, productive and on-track to meet and exceed management expectation.
- Detail-oriented to manage multiple task and priorities. Broad experienced in office management, customer service, account receivable, invoicing, dispatching and team collaboration.
- Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Hi, I’m
JOSE RELAN LARITA
Sales Associate
U3 / 15 Harbour Road, North Mackay,QLD
Summary
Overview
10
years of professional experience
1
Certification
Work History
Philippine Seven Corporation7th Floor, The Columbia Tower, Ortigas Ave., Mandaluyong, Metro Manila
Store Manager
06.2014 - 04.2023
Job overview
- Delivered excellent customer service and adhered to standard practices to maximize store sales.
- Forecasting of order to ensure stock availability to met customers need to maximize sales.
- Knowledge in store book, financial statement and KPI.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Updated and maintained store image and displays for customers awareness.
- Managed inventory audit tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Established store tactics and strategies to achieve operational performance and sales goals.
People Serve Multipurpose Cooperative1013 Aurora Boulevard Corner Batino Street, Loyola Heights Quezon, Metro Manila
Sales Associate
01.2013 - 06.2014
Job overview
- Engaged customers in friendly, professional dialogue to determine needs.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Counter cashier and collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Received and displayed product shipments on store retail shelves upon delivery.
- Trained new team members in cash register operation, stock procedures and customer services.
Education
Philippine Nautical Technological CollegesRecoletos Street, Intramuros Manila 1002
Bachelor of Science from Maritime Transportation
04.2012
University Overview
Philippine Maritime Institute Colleges419 Burke Street, Binondo Manila 1006 Philippines
Bachelor of Science from Maritime Transportation
09.2011
University Overview
Skills
- Customer Service
- Customer Service Management
- Knowledge in Cash Register Operation POS
- Store Merchandising
- Restocking Shelves and Planograms
- Forecasting and stock ordering
- Merchandise Management and Stock Inventory
- Sales Promotion and Strategies
- Sales Tracking
- Financial Statement Review
- Finance and Accounting Oversight
- Decision Making
- Staff Shift Scheduling
- Quality Assurance
- Staff Development
- Inventory Management
- Cash Management
- Documentation and Reporting
- Verbal and Written Communication
- Pricing Strategies
- Multitasking and Organization
- Employee Supervision and Motivation
- Training Management
Certification
- Occupational First Aid/ Basic Life Support CPR w/AED, Philippine Red Cross - October 10, 2021 - October 9, 2023
- Food Safety Management, Philippine Seven Corporation - April 4, 2016
- Store Manager Training, Philippine Seven Corporation - February 9 - 12, 2015
- Asst. Store Manager Training, Philippine Seven Corporation - September 23 - 26, 2014
- Sales Associate Training, Philippine Seven Corporation - June 24 - 27, 2014
Languages
English
Professional
Availability
See my work availability
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Available
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morning
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Timeline
Store Manager
Philippine Seven Corporation
06.2014 - 04.2023
Sales Associate
People Serve Multipurpose Cooperative
01.2013 - 06.2014
Philippine Nautical Technological Colleges
Bachelor of Science from Maritime Transportation
Philippine Maritime Institute Colleges
Bachelor of Science from Maritime Transportation
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