Matthew Holder-da Silva
Southport,Queensland
Summary
Skilled Registered Nurse of 6 years and sales associate of 11 years seeking to leverage my expertise in excellent patient care/customer service skills back into the retail sector.
I have enjoyed my 6 years in Nursing however wish to transition back to retail. I am An intuitive worker aiming to help accomplish the business's goals and take on more responsibility as quickly as possible.
Overview
19
19
years of professional experience
Work History
Registered Nurse
Multiple Employers
02.2019 - Current
- Alternaleaf (plant medicine) - 01/2024-current
- CDA Clinics (Plant medicine) - 10/2022-01/2024
- Gold Coast Private Hospital - 02/2019-06/2020 & 08/2021-09/2022
- Robina Private Hospital - 07/2020-07/2021
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviours and helping patients regain or improve coping abilities.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
Merchandising Representative
Blueprint Group (Powerforce)
10.2015 - 06.2017
- Optimized in-store experience by maintaining a clean, organized, and visually appealing store environment.
- Increased brand awareness through effective visual merchandising techniques and engaging promotional materials.
- Provided valuable feedback on product performance to assist in data-driven decision-making processes for inventory adjustments.
- Conducted regular audits of product displays, ensuring compliance with company standards and guidelines.
- Maximized product visibility by implementing strategic store layouts and optimizing shelf placements.
Store Sales Representative (2IC)
Wayne's World Discount Variety Store
04.2014 - 06.2015
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Increased store sales by providing exceptional customer service and product knowledge.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Listened to customer needs and desires to identify and recommend optimal products.
Sales Associate
Big W
03.2011 - 11.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Customer Service Cashier
Crazy Clark's
04.2006 - 02.2009
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Performed cash, card, and check transactions to complete customer purchases.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
Education
Bachelor of Nursing - Nursing
Griffith University
QLD10-2018
Bachelor of Criminology - Criminology
University of New England
NSW11-2012
High School Diploma -
Inverell High School
Inverell, NSW10-2008
Skills
- Precepting
- Team coordination
- Complex Problem-solving
- Reliable and punctual
- Product inventory counts
- Stock rotation & Store maintenance
- Excellent people skills
- Cash handling
- Store opening and closing
- Retail sales professional
- Visual merchandising & display installations
- Customer service
- Time management
Timeline
Registered Nurse
Multiple Employers
02.2019 - Current
Merchandising Representative
Blueprint Group (Powerforce)
10.2015 - 06.2017
Store Sales Representative (2IC)
Wayne's World Discount Variety Store
04.2014 - 06.2015
Sales Associate
Big W
03.2011 - 11.2013
Customer Service Cashier
Crazy Clark's
04.2006 - 02.2009
Bachelor of Nursing - Nursing
Griffith University
Bachelor of Criminology - Criminology
University of New England
High School Diploma -
Inverell High School
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