Cate Mullins
Brisbane,QLD
Summary
High achiever who is willing to undergo additional training to improve overall knowledge, allowing to provide exceptional customer service. Proven ability to establish and maintain excellent communication and relationships with customers. Adept in analytical thinking, problem solving, and building strong relationships with fellow co-workers. Dedicated, hardworking, and committed to becoming a dependable and valuable team member.
Overview
4
4
years of professional experience
Work History
Internet Sales Advisor
Youi Insurance Sippy Downs
11.2023 - 06.2024
- Aided customers in setting up insurance for a number of risks
- Implemented skills from training and further coaching sessions to improve on my service
- Assisted new team members in getting set up and provided them access to my resources and own scripting to better aid them
- Used my customer service skills to develop relationships with clients and deliver them an awesome customer experience
- Talior-made each call to suit each customers needs by getting to know them and finding out what they value with their insurance.
Part-time Customer Assistant
Dan Murphys Caloundra
09.2022 - 11.2023
- Working around all areas of the store
- Including customer service on the floor and at the register, online ordering and moving new stock from pallets to the shelves
- Given multiple responsibilities such as counting and closing the registers and training new team
- Elected as a member of the store safety team
- Undergone additional training to improve knowledge of products both online and in person
- This increased the overall quality of my customer service by allowing me to demonstrate my knowledge of products, creating a personalized experience for each customer.
Waitress
Umami Ramen Maroochydore
11.2020 - 03.2022
- Worked in a team lead environment, collaborating with co-workers to provide exceptional customer service
- Prepared tables for guests prior to service hours, ensuring that the restaurant was up to standard before service hours
- Improved my ability to multitask by working in different areas during a single shift
- Including food preparation, dish-washing, and customer service
- Being tasked with multiple responsibility also aided with development of my time management, specificity during busy hours.
Education
Bachelors - Information Technology
Queensland University of Technology
Maroochydore State High School
11.2021
Certificate III in Hospitality -
Maroochydore State High School
11.2021
Certificate II in Hospitality -
Maroochydore State High School
11.2020
Skills
- Time Management
- Effective negotiation
- Teamwork and Collaboration
- Customer Service
- Social media proficiency
References
References available upon request
Timeline
Internet Sales Advisor
Youi Insurance Sippy Downs
11.2023 - 06.2024
Part-time Customer Assistant
Dan Murphys Caloundra
09.2022 - 11.2023
Waitress
Umami Ramen Maroochydore
11.2020 - 03.2022
Bachelors - Information Technology
Queensland University of Technology
Maroochydore State High School
Certificate III in Hospitality -
Maroochydore State High School
Certificate II in Hospitality -
Maroochydore State High School
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