Resume Of : Gabriella Pappas
Doreen,VIC
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling customer support issues and supervising experience. Organised and motivated employee eager to apply time management and organisational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Crown Melbourne
Melbourne
01.2024 - Current
- Providing customer support
- Resolve customer complaints, questions, and needs over the phone as well as in person
- The ability to work efficiently and manage in a high paced environment
- Communication
- Information retention
- Working a 24/7 rotating roster
- Fix minor faults/repairing gaming machines
Customer Service Representative
Woolworths Group
Epping Plaza
01.2019 - Current
- Provide exceptional customer service, addressing inquiries about store products
- Conduct accurate money transactions with a focus on professionalism
- Memorize cashier codes for efficient processing and assist customers with purchases
- Ensure shelves are well-stocked and maintain aisle cleanliness
- Resolve customer concerns, demonstrating strong problem-solving skills
- Display leadership qualities, maintain a strong work ethic, and complete tasks with a courteous and professional demeanor
- Supervisory role, responsible for opening/closing the store
- Proficient in handling online department tasks, including packing customer orders for home deliveries
- Experienced in using RF units for inventory management
Education
Diploma - Psychology
Latrobe univeristy
Bundoora03.2025
Year 12 Completion -
Hazel Glen College
01.2021
Skills
- Complaint Resolution
- Critical Thinking
- Coordination
- Quality Assurance Controls
- Problem-Solving Abilities
- Customer Service
- Creative Problem Solving
- Positive and Professional
- Adaptive Team Player
- Stocking and Replenishing
- Problem Resolution
- Prioritization
- Customer Relations
- Order Fulfillment
- Conflict Resolution
- Active Listening
References :
Michele Scrivens – SUPERVISOR WOOLWORTHS
PH 0438 216 681
Chloe Santili - SUPERVISOR
WOOLWORTHS
PH 0431 399 148
Timeline
Customer Service Representative
Crown Melbourne
01.2024 - Current
Customer Service Representative
Woolworths Group
01.2019 - Current
Diploma - Psychology
Latrobe univeristy
Year 12 Completion -
Hazel Glen College