Summary
Overview
Work History
Education
Skills
Activities/Employment
Tax File Number
References
Certification
Timeline
Generic

Lauren Crofft

Epping,NSW

Summary

Experienced Crew Trainer with 2.5 years of experience. Focused on maximizing team success by providing new members with great training and support. Extensive knowledge of customer service skills, teaching/training, workplace safety, maintenance, cleaning and sanitizing procedures.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Crew Member Trainer / Team Leader

McDonald's
03.2021 - Current
  • Consistent practices in teamwork, leadership, and conflict resolution among staff members in pursuit of optimal performance.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Improved customer satisfaction through consistent monitoring and coaching of crew members.
  • Taught new team members correct procedures for all areas of operations.
  • Trained and mentored over 30 new personnel hired to fulfill various roles.

Netball Coach

Dundas United Netball Association
02.2022 - 10.2023
  • Developed relationships with players to provide ongoing support and encouragement.
  • Created positive and supportive environments, fostering strong relationships between players and coaching staff.
  • Ensured player safety by enforcing strict adherence to rules and guidelines during practice sessions and games.
  • Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.

Education

St Patrick Marist College
Dundas, NSW
09.2024

Skills

  • Mentorship
  • Attentive to Detail
  • Great Communication Skills
  • Equipment Maintenance
  • Customer Service
  • Teaching expertise
  • Critical Thinking
  • Workplace Safety

Activities/Employment

  • Player, Dundas United Netball Club, 2017-Present
  • Player, St Patricks Marist College School Representative Netball Team, 2019-Present
  • Trained Netball Umpire, ERNA (Eastwood Ryde Netball Association), 2019-Present
  • Crew Coach, Team Leader & Barista, Mcdonald's West Ryde, 2021-2023
  • Player, Marist Netball Western Australian Tournament, 2023-Present
  • Trained Netball Coach, ERNA (Eastwood Ryde Netball Association), 2022-2023

Tax File Number

536987397

References

Joanne Cambourn, 0413 297 043, jcambour@bigpond.net.au

Certification

  • First Aid & CPR Training - (Completed September 2023)

Timeline

Netball Coach

Dundas United Netball Association
02.2022 - 10.2023

Crew Member Trainer / Team Leader

McDonald's
03.2021 - Current

St Patrick Marist College

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Lauren Crofft