Terri Rutkowski
Point Cook
Summary
A background as a State Enrolled Nurse and a Psychiatric State Enrolled Nurse with previous extensive experience working in the aged care, general, acute and mental health field with a strong commitment to client advocacy.
Throughout my career I have developed highly effective communication and interpersonal skills that enable me to connect with individuals from diverse backgrounds.
My strengths in observation allow me to understand an individual's needs ensuring they receive tailored support that promotes their independence and well being.
Overview
2004
2004
years of professional experience
Work History
Office Manager
Jaggers Family Trust
2003 - 2025
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Completed Payments for sub-contractors & weekly payroll for employees.
- Completed BAS, PAYG, STP, TPAR & superannuation requirements for ATO.
Psychiatric State Enrolled Nurse & Case Manager
Redcliffe-Caboolture Community Care Units
03.2001 - 06.2003
- Providing care and support to resident’s with a psychiatric and/or intellectual disability
- Assisting to introduce and integrate resident’s back into the community
- Monitoring physical and mental health progress and evaluating care provided
- Assistance with medication and education
- Linking in with other agencies and/or services to ensure quality of care provision for the individual and/or their family
- Resourcing information on community programs, support groups, training/education that individuals can access
- Assistance and support with budgeting and life style skills
- Cooking and food preparation programs
- Social & recreational group involvement in the local community
- Integration with local Centrelink in order to obtain work and update job skills
- A strong focus on the individual and individual goals
- Highlighting personal skills and abilities, and assisting individuals to appreciate their own uniqueness
Psychiatric State Enrolled Nurse
New Farm Private Psychiatric Clinic
06.2001 - 04.2003
- Assessment & care of people with various mental health issues including anxiety, depression, OCD, PTSD, mood disorders, eating disorders and current & ex defence force members presenting with PTSD.
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Rehabilitation processes to provide clients with the ability to live in the community with support & skills
- Goal planning in collaboration with the individual, family members, support structures & the multi-disciplinary team
Disability Support Worker
Direct Care Resources
01.2001 - 03.2001
- Providing care and support to those with psychiatric, intellectual and/or physical disabilities living in the community
- Assistance with home duties, banking and bill paying, medication & education, accessing public transport
- Planning and attending G.P, Physio, O.T, Dental and Specialist’s appointments, etc as required
- Introduction to social groups and activities of interest within the community
- Increasing support structures in the community
- Monitoring physical and mental health progress and evaluating care provided
- Linking in with other agencies and/or services to ensure quality of care provision for the individual and/or their family
State Enrolled Nurse
Queenstate Nursing Service
01.2001 - 03.2001
- Agency work covering the areas of Medical, Surgical, Gynaecology, Psychiatric Units, Rehabilitation and Aged Care
- Provided care in accordance with individual care plans, consulting doctor’s/surgeons and other health professionals, and the rights and responsibilities of the individual
- Provision of support and education to clients, families and/or carers
- Report writing and legal documentation of client progress and details
Psychiatric State Enrolled Nurse
Psychiatric Care Consultants
10.2000 - 12.2000
- Relief nursing in various psychiatric hospitals, rehabilitation centres and community units around Melbourne as delegated by the agency
- Provided care in accordance with individual care plans and rights and responsibilities of the individual and/or carer/support persons
- Maintaining rehabilitation programs and goals as per individual care plans
- Provision of support and education to clients, families and/or carers
- Report writing and legal documentation of client progress and details
- Assisting clients with daily living skill requirements eg; budgeting, cooking, washing, hygiene requirements, cleaning and social groups
Psychiatric State Enrolled Nurse
Gippsland Psychiatric Services
10.1994 - 12.2000
- Assessment and care of people with a severe mental illness through the geriatric, acute admissions and the rehabilitation units of the hospital
- Rehabilitation processes to provide clients with the ability to live in the community with support and skills
- Goal planning in collaboration with the individual, family members, support structures and with the skills of the multi-disciplinary team
- Increasing awareness to clients, family members and staff of local resources and supports
- Extensive work with clients with dual disabilities/diagnosis such as intellectual impairment, physical disabilities and/or drug and alcohol related issues
- Work with dementia clients and clients with challenging behaviour
- A strong focus on the individual and individual goals
- Highlighting personal skills and abilities and assisting individuals to appreciate their own uniqueness
Aged Care & Disability Support Worker
Silver Circle
05.1994 - 10.1994
- Providing care and support to the elderly and those with psychiatric, intellectual and/or physical disabilities living in the community.
- The position assisted elderly individuals & individuals with special needs to live independently in the community with support and assistance with daily living needs.
- Services included;
- Home duties
- Assistance with cooking, washing & shopping
- Assistance with banking & bill paying
- Assistance with attending appointments
- Assistance with personal hygiene needs
State Enrolled Nurse
Weeroona Nursing Home
12.1993 - 10.1994
- Care of elderly residents and people with high support needs, including dementia specific, organic brain disorder and those with challenging behaviours
- Care of medical concerns of residents
- Assistance with activities of daily living
- Emotional support and education for residents and their family/carers
- Implementation of holistic approaches of nursing care through; relaxation therapy, massage and light exercise, music sessions and concerts
- Evaluation of individual progress and concerns
- Report writing and legal documentation of residents progress
- Escorted individuals on outings on an individual or group level to places of interest eg; shopping, banking, concerts, art classes, picnics, cinemas, cafes and community social groups
State Enrolled Nurse
St Theresa’s Private Nursing Home
05.1990 - 05.1994
- General nursing care of elderly residents
- Care of medical concerns of residents
- Assistance with activities of daily living and assisting individuals to relearn lost skills and enhance and maintain existing skills
- Participation in and support with rehabilitation programs
- Participation in recreational activities for residents and escort on day outings
- Emotional support to individual, family and carer’s
- Linking family/carers and the individual into community supports and integrating with other services to increase the level of skill and care provided for clients
- Individual care planning in partnership with the client and their family/carers
- Report writing and legal documentation of client progress and/or concerns
State Enrolled Nurse
Drake Medox Nursing Agency
11.1989 - 05.1990
- Agency work covered the areas of Medical, Surgical, Gynecology, Rehabilitation and Aged Care
- Provided care in accordance with individual care plans, consulting doctor’s/surgeons and other health professionals, and the rights and responsibilities of the individual
- Provision of support and education to clients, families and/or carers
- Report writing and legal documentation of client progress and details
- Provided pre and post operative care
State Enrolled Nurse
The Williamstown Hospital
11.1988 - 05.1990
- Relief nursing in Medical, Surgical, Rehabilitation, Extended Care, Day Procedure and Midwifery throughout the hospital
- Provided pre and post operative care
- Provided care in accordance with individual care plans, consulting doctor’s/surgeons and other health professionals, and the rights and responsibilities of the individual
- Provision of support and education to clients, families and/or carers
- Report writing and legal documentation of client progress and details
State Enrolled Nurse
Mount Royal Hospital
01.1987 - 05.1990
- General nursing care and rehabilitation of acute, long term and respite clients with high support needs
- Involvement with physiotherapists, occupational therapists, general practitioners, family and carers
- Provided education and support to clients and family/carers about illness, disability and resources available to assist independent living in the community
- Support for clients and family/carers in the grievance process when clients required long term care in a facility
- Involvement in discharge planning and introduction to appropriate community resources, ie; Home help, meals on wheels, respite care, support groups
- Planning and implementation of individual and group outings as per needs and interests to enhance social skill development
- Provided care in accordance with individual care plans
- Assistance with activities of daily living
- Report writing and legal documentation of client progress and/or concerns
Education
State Enrolled Nurse
Mount Royal Hospital
Parkville, VIC01-1987
Psychiatric State Enrolled Nurse
Hobsons Park Psychiatric Hospital
Traralgon, VIC01-1994
Skills
- Psychiatric Nursing
- Aged Care & General Nursing
- Mental Health Support
- Communication Skills
- Interpersonal Skills
- Emotional Support
- Client Care & Assessment
- Team Collaboration
Timeline
Psychiatric State Enrolled Nurse
New Farm Private Psychiatric Clinic
06.2001 - 04.2003
Psychiatric State Enrolled Nurse & Case Manager
Redcliffe-Caboolture Community Care Units
03.2001 - 06.2003
Disability Support Worker
Direct Care Resources
01.2001 - 03.2001
State Enrolled Nurse
Queenstate Nursing Service
01.2001 - 03.2001
Psychiatric State Enrolled Nurse
Psychiatric Care Consultants
10.2000 - 12.2000
Psychiatric State Enrolled Nurse
Gippsland Psychiatric Services
10.1994 - 12.2000
Aged Care & Disability Support Worker
Silver Circle
05.1994 - 10.1994
State Enrolled Nurse
Weeroona Nursing Home
12.1993 - 10.1994
State Enrolled Nurse
St Theresa’s Private Nursing Home
05.1990 - 05.1994
State Enrolled Nurse
Drake Medox Nursing Agency
11.1989 - 05.1990
State Enrolled Nurse
The Williamstown Hospital
11.1988 - 05.1990
State Enrolled Nurse
Mount Royal Hospital
01.1987 - 05.1990
Office Manager
Jaggers Family Trust
2003 - 2025
State Enrolled Nurse
Mount Royal Hospital
Psychiatric State Enrolled Nurse
Hobsons Park Psychiatric Hospital
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