Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Rethu Ageteela

Southport,Qld

Summary

I believe I am a productive Barista accustomed to deliver excellent customer service while making and serving coffee and specialty beverages. I will consistently follow recipe and presentation standards and maintain clean, hygienic workspaces. Moreover, be familiar with sanitation regulations and dedicated to customer satisfaction. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Barista

Starbucks
Singapore
05.2023 - 02.2024
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Operated cash registers to process customer payments.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Ground beans for espresso shots according to individual customer specifications.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.

Front Desk Receptionist

British Council
Singapore
01.2023 - 05.2023
  • Greeted customers warmly and made them feel welcome.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

Call Center Representative

Health Promotion Board
Singapore
09.2022 - 12.2022
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Developed effective working relationships with team members across multiple departments.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Assisted customers with navigating the company's website to locate desired information or items for purchase.

Casual Wait Staff Member

Prive'
Singapore
  • Greeted and welcomed customers, providing them with menus.
  • Ensured that all orders were taken correctly and in a timely manner.
  • Provided excellent customer service to guests, ensuring they had an enjoyable experience.
  • Prepared tables by setting up linens, silverware and glassware.
  • Took beverage orders from patrons and served drinks promptly.

Education

Bachelor of Science -

Griffith University
Southport, QLD
11-2026

High School Diploma -

Meridian Junior College
Singapore
12-2022

Skills

  • Coffee expertise
  • Menu Memorization
  • Cash Handling
  • Ordering Procedures
  • Table Bussing
  • Espresso machine operation
  • Beverage Preparation
  • Up-selling
  • Opening and closing duties
  • POS Systems
  • Excellent math skills
  • Performance Improvement
  • Solid problem solver
  • Positive and professional
  • Safe Food Handling Practices
  • Friendly and outgoing

Certification

  • CPR and First Aid Certified
  • QLD Blue card holder
  • National Police Check by AFP certified as no disclosable court outcomes
  • NDIS Worker Screening Clearance Card holder
  • First Peoples' Health Yuwahn Wupin certificate holder
  • Australian Commission of safety and quality in Healthcare Hand Hygiene Certificate holder

References

References available upon request.

Timeline

Barista

Starbucks
05.2023 - 02.2024

Front Desk Receptionist

British Council
01.2023 - 05.2023

Call Center Representative

Health Promotion Board
09.2022 - 12.2022

Casual Wait Staff Member

Prive'

Bachelor of Science -

Griffith University

High School Diploma -

Meridian Junior College

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Rethu Ageteela