Reuben Gupta
Sydney,NSW
Summary
Experienced with administrative support, ensuring smooth office operations. Utilizes organizational skills to manage schedules and coordinate events efficiently. Track record of enhancing team productivity through effective collaboration and adaptability.
Administrative professional with proven track record in streamlining office operations and supporting executive teams. Reliable and adaptable team player who excels in collaborative environments and consistently achieves results. Skilled in schedule management, event coordination, and maintaining high standards of professionalism.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
6
6
years of professional experience
Work History
General Administrator
University of New South Wales
06.2023 - Current
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Handled confidential information discreetly which established trust among staff members.
- Provided exceptional customer service, addressing inquiries in a timely manner and resolving issues effectively.
- Coordinated team meetings and events to foster collaboration and improve communication among departments.
- Evaluated employee performance through regular assessments and feedback sessions that led to increased productivity levels.
- Monitored office inventory levels, replenishing stock efficiently while minimizing waste or excess spending on supplies.
- Developed strong relationships with external vendors, leading to cost-effective procurement deals for supplies and equipment.
- Assisted in developing marketing materials that helped increase brand visibility and drive sales growth.
- Implemented employee training programs to enhance skill sets and promote professional growth within the organization.
- Assisted in the recruitment process, reviewing resumes and conducting interviews to find top talent for various positions.
Executive Assistant to the Director
Central Queensland University
06.2022 - 06.2023
- Managed a diverse array of administrative tasks to enable the director to focus on higher-level responsibilities.
- Maintained strict confidentiality while handling sensitive information, safeguarding company data and privacy concerns.
- Coordinated travel arrangements to ensure timely arrivals and seamless experiences for the director during business trips.
- Developed presentations for the director using advanced PowerPoint skills, resulting in visually engaging content that conveyed key messages effectively.
- Provided support during board meetings by preparing agendas, taking minutes, and distributing follow-up materials to attendees.
- Enhanced director''s productivity by managing calendars, scheduling appointments, and organizing meeting materials.
- Assisted in budget management, tracking expenses to maintain fiscal responsibility within the department.
- Served as gatekeeper for incoming communications, prioritizing messages and ensuring prompt responses from the director.
- Assisted in onboarding new team members by providing training materials and support, ensuring a smooth integration into the department.
- Liaised with internal and external stakeholders, fostering strong relationships between the director and key contacts.
Program Analyst
WNS
06.2021 - 06.2022
- Reviewed program implementation plans to assess risk and feasibility.
- Developed detailed project plans outlining tasks, timelines, dependencies, and resource requirements for successful execution of complex initiatives.
- Implemented quality assurance measures, leading to a significant reduction in errors and rework.
- Developed and maintained project schedules, ensuring key milestones were met on time and within budget.
- Led change management initiatives to ensure smooth transitions during periods of organizational growth or restructuring.
- Helped solve diverse program problems with in-depth analysis.
- Enhanced program efficiency by streamlining processes and implementing data-driven improvements.
- Conducted comprehensive risk assessments for projects, mitigating potential issues before they impacted program timelines or outcomes.
- Negotiated with vendors to secure cost-effective services and materials, contributing to budget efficiency.
- Streamlined data analysis processes, significantly reducing time spent on monthly reports.
Customer Service Associate
WNS
06.2019 - 06.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
STUDENT AMBASSADOR
Central Queensland University
08.2021 - 08.2022
- Answered questions from visitors and potential students about university life.
- Led campus tours for prospective students every semester.
- Participated in university marketing campaigns by providing testimonials and sharing personal experiences through various forms of media, including social media, print materials, and videos.
- Assisted admissions office staff with administrative tasks such as data entry, mailings, and event planning to help streamline processes.
- Developed in-depth knowledge of university resources and services and promoted to prospective students.
- Increased student engagement by organizing and leading campus tours for prospective students and their families.
- Mentored students to increase satisfaction and help engage in campus life.
- Contributed to a positive campus atmosphere by creating welcoming spaces for new students to connect with one another.
PRODUCTION OPERATOR
Central Queensland University
08.2021 - 08.2022
- Used equipment properly to avoid workplace hazards or injuries.
- Supported workplace safety through strict adherence to safety protocols and regular inspections of machinery.
- Set up and adjusted machines for day-to-day operations.
- Participated in training sessions to enhance skills and knowledge.
- Documented production information via daily system logs and discussed issues with management.
- Improved production efficiency by optimizing machine settings and conducting routine maintenance.
- Inspected final products for defects and flaws using proper QA procedures.
- Conducted thorough inspections of finished products, ensuring that they met or exceeded all specifications before shipment to customers.
ICT assistant (Intern)
Mulpha Australia Ltd
01.2021 - 01.2022
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Analyzed problems and worked with teams to develop solutions.
- Participated in workshops and presentations related to projects to gain knowledge.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
- Prepared project presentations and reports to assist senior staff.
- Explored new technologies and approaches to streamline processes.
Project Assistant (Intern)
Spacer Inc.
08.2019 - 08.2022
- Demonstrated strong organizational skills by juggling multiple tasks simultaneously without compromising quality or timeliness.
- Collaborated closely with team members, fostering a positive work environment that encouraged open communication and creative problemsolving.
- Developed comprehensive reports on project progress, highlighting achievements, challenges, and areas for improvement.
- Enhanced project efficiency by streamlining communication channels and organizing essential documentation.
Volunteer
AISECS
08.2019 - 06.2021
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Education
Graduate Certificate - Project Management
Central Queensland University
Sydney, NSW06-2021
Information Technology
Central Queensland University
Sydney, NSW01.2021
Skills
- Administration
- Executive support
- Event management
- Project Management
- Budget Planning
- Problem-solving
- Scheduling appointments
- Employee training
- Document preparation
- Onboarding assistance
- Confidentiality handling
- Meeting planning
- Travel arrangements
- Customer service
- Recruitment support
- Time management
- Attention to detail
- Team collaboration
- Team building and leadership
- Data entry
- Conflict resolution
- Relationship development
Languages
English
Full Professional
Timeline
General Administrator
University of New South Wales
06.2023 - Current
Executive Assistant to the Director
Central Queensland University
06.2022 - 06.2023
STUDENT AMBASSADOR
Central Queensland University
08.2021 - 08.2022
PRODUCTION OPERATOR
Central Queensland University
08.2021 - 08.2022
Program Analyst
WNS
06.2021 - 06.2022
ICT assistant (Intern)
Mulpha Australia Ltd
01.2021 - 01.2022
Volunteer
AISECS
08.2019 - 06.2021
Project Assistant (Intern)
Spacer Inc.
08.2019 - 08.2022
Customer Service Associate
WNS
06.2019 - 06.2022
Graduate Certificate - Project Management
Central Queensland University
Information Technology
Central Queensland University
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Profile
General Administration
IT Level 1 support
International Education Agent Management
Executive Assistant
Customer Service
Personal Information
Title: General Administrator
Profile
General Administration
IT Level 1 support
International Education Agent Management
Executive Assistant
Customer Service
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