REUBEN MUTAI
CLAYMORE,NSW
Summary
Dynamic team leader known for fostering effective communication, conflict resolution, and employee training. Proven track record in enhancing team performance and customer satisfaction through strategic service coordination and mentorship. People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.
Overview
9
9
years of professional experience
Work History
Team Leader
Wesley Mission
canterbury , nsw
09.2018 - Current
- Led team meetings to align goals and improve communication.
- Developed training materials for new staff onboarding processes.
- Coordinated service delivery to ensure client needs were met effectively.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Maintained daily inventory to facilitate successful material distribution.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Analyzed company's expenditures and developed financial models.
- Audited company's legal documents to verify compliant policies and procedures.
Team Leader
inala
castle hill
07.2016 - 08.2018
- Led team meetings to align goals and improve communication.
- Coordinated service delivery to ensure client needs were met effectively.
- Developed training materials for new staff onboarding processes.
- Implemented feedback mechanisms for continuous improvement in services.
- Mentored junior team members in best practices and operational standards.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Delegated daily tasks to team members to optimize group productivity.
- Developed strategies for problem solving and conflict resolution among team members.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
- Assessed market trends and competitor strategies to inform team direction and focus.
- Maintained positive working relationship with fellow staff and management.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
Education
Bachelor of Science -
King's Own Institute
Sydney, New South Wales, NSW03-2022
High School Diploma -
Strathfield College
Sydney, NSW10-2019
High School Diploma -
College of Professional Studies
Eldoret, Kenya 11-2013
High School Diploma -
Kipkabus Boys High School
Kenya 11-2010
High School Diploma -
Sachanwan
11-2006
Skills
- Team leadership
- Employee training
- Service coordination
- Conflict resolution
- Key performance indicators
- Customer relationship management
- Quality improvement
- Verbal and written communication
References
References available upon request.
Timeline
Team Leader
Wesley Mission
09.2018 - Current
Team Leader
inala
07.2016 - 08.2018
Bachelor of Science -
King's Own Institute
High School Diploma -
Strathfield College
High School Diploma -
College of Professional Studies
High School Diploma -
Kipkabus Boys High School
High School Diploma -
Sachanwan