Reuben Saunders
Online IT Freelancer
Pacific Pines, Gold Coast,QLD
Summary
Experienced IT professional skilled in technical support, system optimization, and data management. Successfully supports client satisfaction through effective troubleshooting and customer service expertise. Proven track record in enhancing system performance and fostering collaborative team environments.
Overview
11
11
years of professional experience
Skills
- Data management
- Technical troubleshooting
- Customer service
- System optimization
- HTML/CSS/JavaScript
- Java/Python/Ruby
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Company CultureCareer advancementPersonal development programsWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Online IT Freelancer
Self Employed
01.2024 - Current
Bank Teller
Bank of Queensland
02.2023 - 09.2023
Outbound Tech Support
Go2Geeks
03.2020 - 02.2023
IT Help Desk Officer
Daelibs
01.2019 - 03.2020
Part-Time IT Student
Griffith University
01.2019 - 01.2023
Private Gaming Room Attendant
The Star
02.2018 - 01.2019
Cert III in Business Administration
TAFE
01.2018 - 04.2018
Fine Dining Server
Sheraton Grand Mirage Resort
08.2016 - 02.2018
Member
Australian Defence Force
06.2016 - 07.2016
Investment Advisor
Wealthrite Management
06.2015 - 01.2016
All-Rounder
Pizza Capers
12.2013 - 06.2016
Bachelor of Information Technology (Incomplete), Major in Cybersecurity -
Griffith University
High School Diploma -
A.B Paterson College
Education
Bachelor of Information Technology (Incomplete), Major in Cybersecurity -
Griffith University
Southport, Gold Coast, QLD01-2023
Cert III in Business Administration
TAFE
Southport, Gold Coast, QLD 01.2018 - 04.2018
High School Diploma -
A.B Paterson College
Gold Coast12-2013
Affiliations
- Social basketball player
- Art tutor, commission piece worker in my spare time
- Currently learning full-stack development, front-end HTML, CSS, JavaScript, and back-end development in Java, Python, Ruby, and JavaScript
Accomplishments
- Awarded for exemplary customer service at the Sheraton Grand Mirage Resort
- Achieved a consistency of 86 words per minute in speed typing
Work History
Online IT Freelancer
Self Employed
Gold Coast, QLD
01.2024 - Current
- Executed precise data entry tasks across diverse IT projects.
- Enhanced client satisfaction by resolving technical inquiries and providing efficient customer support.
- Facilitated operational efficiency through adept use of ticketing systems.
Bank Teller
Bank of Queensland
Robina, Gold Coast, QLD
02.2023 - 09.2023
- Executed diverse duties, including operating money counters, balancing ATMs, and managing account openings, while adhering to strict guidelines for financial data to prevent breaches and misuse.
- Served large volumes of customers during peak shifts while maintaining composure and professionalism.
- Educated customers on banking services, ensuring clear understanding and satisfaction.
Outbound Tech Support
Go2Geeks
Gold Coast, QLD
03.2020 - 02.2023
- Worked autonomously to provide online and in-person maintenance, repairs, and installations for a variety of systems (home internet, Windows/Mac computer hardware/software, printers, iOS/Android phones).
- Demonstrated strong problem-solving skills, identifying the needs of customers, and resolving issues efficiently and effectively.
- Provided support and guidance to colleagues to maintain a collaborative work environment, while seeking support, if needed, on complex cases.
IT Help Desk Officer
Daelibs
Bundall, Gold Coast, QLD
01.2019 - 03.2020
- Served as the first point of contact for incoming technical service calls and emails.
- Recommended system improvements based on analysis of support tickets.
- Used remote login tools to assist clients with technical and product questions, all Android-related.
Part-Time IT Student
Griffith University
Southport, Gold Coast, QLD
01.2019 - 01.2023
- I had been studying and caring for my father, who had declining health problems, and he passed away during my degree.
- Completed up to a 2nd-year Information Technology degree, while majoring in Cybersecurity.
- Previously studied a Commerce degree while majoring in Finance. Received recognition of prior learning toward IT degree subjects.
Private Gaming Room Attendant
The Star
Broadbeach, Gold Coast, QLD
02.2018 - 01.2019
- Bartender serving all-inclusive drinks and complimentary coffee and tea in Gold Lounge.
- Assisted guests with requests to enhance service experience.
- Collaborated with various departments on special projects as directed by management.
Fine Dining Server
Sheraton Grand Mirage Resort
Mainbeach, QLD
08.2016 - 02.2018
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
- Trained new employees to perform duties.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Member
Australian Defence Force
Kapooka, VIC
06.2016 - 07.2016
- Completed day-to-day duties accurately and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Maintained updated knowledge through continuing education and advanced training.
Investment Advisor
Wealthrite Management
Bundall, Gold Coast, QLD
06.2015 - 01.2016
- Maintained an extensive database of corporate sales leads and recommended clients to different departments based on their financial situations (financial planners, accountants, home assessments, etc.).
- Interviewed clients to assess income, expenses, insurance coverage, tax status, financial and investment goals and risk tolerance.
- Provided comprehensive financial advice on retirement planning, estate planning, tax strategies, insurance coverage and other areas of personal finance.
All-Rounder
Pizza Capers
Hope Island, Gold Coast, QLD
12.2013 - 06.2016
- Ensured timely delivery of food orders to various customer locations, maintaining strict adherence to delivery schedules.
- Assisted with cleaning tasks such as sweeping floors, washing dishes, wiping counters, and sanitizing equipment.
- Operated cash registers accurately to process customer payments.
References
Brooke Pell - Manager at Pizza Capers
Pizza Capers Homeworld, Helensvale
Email: bpell_brooke@hotmail.com
Phone: 0450 581 508
-
Brittany Risk - Manager at Pizza Capers/BCF fishing store
Pizza Capers Homeworld, Helensvale
Email: brisk@y7mail.com
Phone: 0419 911 183
Similar Profiles
DONNA MITCHELLDONNA MITCHELL
Support Worker at Self EmployedSupport Worker at Self Employed
Dale McBrideDale McBride
Vintage Reseller at Self EmployedVintage Reseller at Self Employed
Mounaguru VisuvalingamMounaguru Visuvalingam
Technician at self employedTechnician at self employed
Brayan Ruiz BarrazaBrayan Ruiz Barraza
Machine Operator/General Laborer at Self EmployedMachine Operator/General Laborer at Self Employed
Georgia CheersGeorgia Cheers
Receptionist/Chiropractic Assistant at Forest Lake ChiropracticReceptionist/Chiropractic Assistant at Forest Lake Chiropractic