Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

REVANTH REDDY

Melbourne,Australia

Summary

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Overview

3
3
years of professional experience

Work History

Retail Operations -Customer Service Representative

Accenture - Origin
Melbourne, Vic
07.2024 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

IT - CUSTOMER DESKTOP SUPPORT ENGINEER

KYNDRL - WORKSAFE
Melbourne, VIC
09.2023 - 06.2024
  • Installed, configured and maintained computer hardware, software and peripherals.
  • Provided technical assistance to users in person, via phone or email.
  • Troubleshot network connectivity issues for both wired and wireless connections.
  • Configured user accounts, permissions and passwords according to company policies.
  • Assisted in the setup of new workstations with appropriate operating systems, software applications and peripheral devices.
  • Resolved printer problems remotely or onsite as needed by users.
  • Managed backup operations using Symantec Backup Exec or other similar tools.
  • Monitored system performance and conducted preventive maintenance tasks regularly.
  • Performed server patching activities using Windows Server Update Services.
  • Created detailed documentation for IT processes, procedures and troubleshooting steps.
  • Maintained inventory of all equipment, software licenses and warranties.
  • Implemented security measures such as antivirus protection to protect against malicious attacks.
  • Provided training to end-users on basic usage of computer applications.
  • Participated in IT projects related to desktop support services.
  • Provided remote desktop support using tools like TeamViewer and Remote Desktop, increasing issue resolution speed.

Associate – Customer Technical Support Engineer

Tech Mahindra - TELSTRA
Melbourne
08.2022 - 08.2023
  • Managing the base level of technical support to customer clients.
  • Ability to coordinate with multiple stakeholders, managing conflicts, and fostering teamwork.
  • Follow-up/update tickets for every call to ensure timely closure.
  • Supported customers with emails, broadband connections, and account issues.
  • Ability to configure and maintain comprehensive monitoring of network and other equipment.
  • Remote access support for email queries on the network.
  • Strong ability to interpret complex subject matter and to translate information to the end user.
  • Established history of consistently delivering results and achieving set targets.
  • Escalation for further support and scheduling an appointment for a technician to check out the internet line, test NTD, and loopback test in the ServiceNow ticketing tool.
  • Diagnose and troubleshoot the end user's password reset.
  • Booking technician appointments as per the requirements on the workflow suggestions.
  • Collecting data and creating cases as per the process related to knowledgeable systems.
  • Providing support and problem resolution for customers using the required tools provided.

Computer Network and System Engineer

BMP tech one Pty ltd.
Melbourne
11.2021 - 07.2022
  • Evaluate, implement, and maintain network security tools to enforce corporate security.
  • Maintain an appropriate level of security across the network.
  • Provide support to end users for software and hardware issues.
  • Provisioning new hardware and devices with required configurations.
  • Assisting with software updates on systems and related information.
  • Imaging the laptops and updating the issues in Google Drive.
  • Identifying any issues during the reimage process and escalating to the engineering team.
  • Resolving minor issues like network or printer issues based on the user requirements.
  • Ensuring that the users are satisfied with the service before.

Education

Masters of ICT - Information and Communication

La Trobe university
Melbourne
12.2020

Bachelor of ECE - Electronics of Communication

Satyabhama University
India
05.2016

Skills

  • Kraken
  • Twilio
  • slack
  • Putty
  • SCCM
  • Active Directory
  • WAN
  • NATAMA
  • ServiceNow
  • Kraken
  • BAT
  • SOS
  • Modini
  • Siebel
  • Console (Salesforce)
  • CAT
  • Genesys Cloud
  • CCP
  • PEGA U-365
  • HP records
  • Aspire notes
  • Compass
  • Supergenius
  • IBM Notes (ETS)
  • Member portal – Doc search
  • MacOS Monterey
  • Chrome OS
  • Windows 10
  • Windows 11
  • Office 365
  • Webex
  • Zoom
  • One drive
  • SharePoint

References

Available upon request

Timeline

Retail Operations -Customer Service Representative

Accenture - Origin
07.2024 - Current

IT - CUSTOMER DESKTOP SUPPORT ENGINEER

KYNDRL - WORKSAFE
09.2023 - 06.2024

Associate – Customer Technical Support Engineer

Tech Mahindra - TELSTRA
08.2022 - 08.2023

Computer Network and System Engineer

BMP tech one Pty ltd.
11.2021 - 07.2022

Masters of ICT - Information and Communication

La Trobe university

Bachelor of ECE - Electronics of Communication

Satyabhama University

Similar Profiles

CREATE PROFILE
REVANTH REDDY