Revanth Sharma
Homebush West,NSW
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Harris Farm Markets
06.2024 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
Coles Supermarket
11.2023 - 05.2024
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Fast Food Attendant
Shahi Dastarkhwan
05.2023 - 11.2023
- Demonstrated excellent multitasking abilities by efficiently handling multiple orders simultaneously, leading to increased productivity and customer satisfaction.
- Piloted new procedures that resulted in shorter lines for customers without sacrificing quality or service standards.
- Adhered to strict food safety guidelines, reducing the risk of cross-contamination and ensuring customer wellbeing.
- Assisted in maintaining a clean and organized work environment for optimal productivity and safety.
Education
Diploma - Advance Diploma Of Business
Global Training Academy
Sydney, NSW09-2026
Diploma - Diploma Of Project Management
Global Training Academy
Sydney, NSW06-2024
BBA -
Kakatiya University
Warangal, India01-2013
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Problem resolution
Timeline
Customer Service Representative
Harris Farm Markets
06.2024 - 01.2025
Customer Service Representative
Coles Supermarket
11.2023 - 05.2024
Fast Food Attendant
Shahi Dastarkhwan
05.2023 - 11.2023
Diploma - Advance Diploma Of Business
Global Training Academy
Diploma - Diploma Of Project Management
Global Training Academy
BBA -
Kakatiya University
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