Rex Lumban Gaol
Tarneit,VIC
Summary
Detail-oriented customer service representative skilled in relationship management, effective communication, and dispute resolution. Ready to enhance customer satisfaction and operational efficiency.
Overview
4
4
years of professional experience
4
4
Certifications
Work History
Customer Service Representative
Flip Out Trampoline Park
Braybrook, VIC
10.2025 - Current
- Managed customer inquiries and provided timely information about services and promotions.
- Identified potential risks associated with certain activities or equipment used by students.
- Communicated effectively with staff members regarding any issues or concerns related to the program or individual students.
- Organized special events including birthday parties; coordinated activities such as races or tournaments; set up food tables when necessary.
- Inspected and maintained go-karts, ensured safety equipment was in working order, and performed minor repairs as needed.
- Provided direct supervision to children and ensured safety of all participants in activities.
Warehouse Worker
E Store Logistics
Truganina, VIC
08.2025 - 09.2025
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Operated scanners, computers, and other equipment to track orders.
Courier
Aramex
Melbourne, Australia
11.2024 - 03.2025
- Drove company vehicle to transport goods between locations safely and efficiently.
- Followed safety protocols when loading, unloading, driving, and delivering items.
- Ensured all packages were properly labeled and sealed.
- Maintained accurate records of deliveries and pick-ups using computerized tracking systems.
- Coordinated parcel delivery using strong time management skills.
- Documented pickups and deliveries and submitted reports after shift.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Used pallet jacks to move items to and from warehouse locations.
Food Service Worker
Gami Chicken and Beer Tarneit
Tarneit, VIC
04.2023 - 11.2024
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Served meals to customers in a friendly and courteous manner.
- Operated cash register to process cash, check, and credit card transactions.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Cleaned kitchen areas, equipment and utensils.
Automotive Technician (Work Experience)
Melta Auto Elec
Newport, VIC
11.2022 - 11.2022
- Diagnosed vehicle issues using advanced diagnostic tools and technology.
- Executed preventive maintenance tasks to enhance vehicle reliability and performance.
- Collaborated with team members to streamline repair processes and improve workflow.
Team Member
McDonalds
Tarneit, VIC
09.2021 - 11.2021
- Assisted in maintaining optimal inventory levels through regular stock checks.
- Supported team members by effectively communicating during busy shifts.
- Prepared food items according to company standards for quality and safety.
Education
High School Diploma -
Werribee Secondary College
11-2024
Bachelor of Mechanical Engineering - Mechanical Engineering
RMIT University
Melbourne, Victoria, VICSkills
- Customer relationship management
- Order processing
- Time management
- Quality assurance
- Attention to detail
- Customer service
- Dispute resolution
- Team collaboration
- Effective communication
Certification
First Aid Ceriticate
Timeline
Customer Service Representative
Flip Out Trampoline Park
10.2025 - Current
Warehouse Worker
E Store Logistics
08.2025 - 09.2025
Courier
Aramex
11.2024 - 03.2025
Food Service Worker
Gami Chicken and Beer Tarneit
04.2023 - 11.2024
Automotive Technician (Work Experience)
Melta Auto Elec
11.2022 - 11.2022
Team Member
McDonalds
09.2021 - 11.2021
High School Diploma -
Werribee Secondary College
Bachelor of Mechanical Engineering - Mechanical Engineering
RMIT University