Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rex ZHU

BELCONNEN,ACT

Summary

Dynamic customer service professional with extensive experience at IKEA, excelling in complaint handling and account management. Proven ability to enhance team efficiency and deliver exceptional service, while utilizing Microsoft ASP.NET for tools customization. Recognized for fostering a positive atmosphere and effectively resolving complex customer inquiries.

Overview

5
5
years of professional experience

Work History

Customer Service Coordinator

IKEA
03.2025 - Current
  • Coordinated daily floor operations and provided hands-on support to ensure smooth customer service and team efficiency.
  • Reviewed and analysed staff rosters in advance to identify potential shortages or surpluses; promptly reported findings and proposed adjustment plans to management.
  • Communicated proactively with affected team members to confirm shift changes and maintain adequate coverage across all service areas.
  • Guided and supported frontline staff in handling complex customer inquiries and incidents, ensuring timely resolution and a positive service experience.

Customer Service Co-worker

IKEA
12.2023 - Current
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Greeted customers entering store and responded promptly to customer needs.
  • Helped customers complete purchases, locate items, and join reward programs.

Exam Invigilator

Australia Medical Council
08.2023 - 11.2024
  • Located materials and online resources by demonstrating use of equipment and software.
  • Excellent communication skills, both verbal and written.

Assistant Accountant

A2Z CANBERRA PTY LTD
03.2023 - 05.2024
  • Reviewed general ledger entries and assessed accuracy.
  • Assisted with monthly and quarterly income statements, balance sheets and cash flow reports to inform decision-makers.

Store Leader

Machi Machi
05.2022 - 01.2023
  • Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
  • Controlled costs consistently to effectively eliminate waste and increase profits.
  • Planned optimal workflow through successful scheduling and task delegation.

Restaurant Front Service Manager

Tasting China
03.2021 - 05.2022
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained, and supervised staff.

Education

MBA -

University of Canberra
Canberra, ACT
12-2025

Bachelor of Accounting -

Australian National University
Canberra, ACT
11-2020

Skills

  • Customer service excellence
  • Account management
  • Retail experience
  • Complaint handling
  • Tools customization
  • Microsoft ASPNET

Languages

Chinese
Native or Bilingual
English
Full Professional

Timeline

Customer Service Coordinator

IKEA
03.2025 - Current

Customer Service Co-worker

IKEA
12.2023 - Current

Exam Invigilator

Australia Medical Council
08.2023 - 11.2024

Assistant Accountant

A2Z CANBERRA PTY LTD
03.2023 - 05.2024

Store Leader

Machi Machi
05.2022 - 01.2023

Restaurant Front Service Manager

Tasting China
03.2021 - 05.2022

MBA -

University of Canberra

Bachelor of Accounting -

Australian National University

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Rex ZHU