Rex Angelo Urbano
Brisbane,QLD
Summary
Professional with strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.
Overview
12
12
years of professional experience
Work History
Restaurant Manager/Small Business Co-Owner
Rex's Cuisine
05.2022 - Current
- Assisted in daily operations, ensuring efficient service and customer satisfaction.
- Adapted quickly to high-pressure situations, maintaining calm during peak hours.
- Supported staff training on restaurant protocols and service standards.
- Collaborated with team members to maintain cleanliness and organization of dining area.
- Engaged with customers to gather feedback and enhance dining experience.
- Implemented safety procedures to ensure compliance with health regulations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Enhanced team performance by leading weekly training sessions focused on customer service excellence and menu knowledge.
- Contributed to team meetings, sharing insights on improving service efficiency.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Store Manager
Universal Store
09.2021 - 06.2022
- Oversaw daily store operations, ensuring optimal inventory levels and product availability.
- Trained and mentored staff on customer service protocols and operational procedures.
- Implemented visual merchandising strategies to enhance store presentation and appeal.
- Analyzed sales trends to optimize product placement and maximize revenue opportunities.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Assistant Store Manager
Universal Store
11.2020 - 09.2021
- Supervised daily operations to ensure optimal store performance and customer satisfaction.
- Trained and mentored staff to enhance productivity and maintain high service standards.
- Implemented inventory management systems to streamline stock control processes.
- Assisted in developing promotional strategies that increased foot traffic and sales revenue.
Retail Sales Associate
Universal Store
11.2017 - 11.2020
- Delivered exceptional customer service, enhancing shopping experience and fostering repeat business.
- Maintained product knowledge to assist customers with informed purchasing decisions.
- Processed transactions accurately using point-of-sale systems, minimizing errors in cash handling.
- Monitored inventory levels, conducting stock replenishment to optimize product availability.
- Collaborated with team members to achieve sales targets, contributing to overall store performance.
Cashier
IGA Supermarket
01.2014 - 11.2017
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Assisted customers with inquiries, providing exceptional service to enhance shopping experience.
- Maintained cleanliness and organization of checkout area to ensure a welcoming environment.
- Collaborated with team members to optimize workflow during peak hours.
Education
High School Diploma -
Sunnybank State Highschool
Brisbane, QLD12-2016
Skills
- Customer engagement
- Team management
- Customer-oriented
- Organization and prioritization
- Performance improvement
- Customer service best practices
- Relationship building
Accomplishments
- Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
- Building a strong brand through driving a strong team culture and maintaining an exceptional level of customer service
- Brisbane's leading Filipino restaurant
- Representing the Filipino cuisine as a feature in a cook book by Eat Brisbane.
- The first Filipino restaurant to be featured in highly acclaimed online magazine, Broadsheet Brisbane.
Languages
English
Native or Bilingual
Tagalog
Professional Working
Timeline
Restaurant Manager/Small Business Co-Owner
Rex's Cuisine
05.2022 - Current
Store Manager
Universal Store
09.2021 - 06.2022
Assistant Store Manager
Universal Store
11.2020 - 09.2021
Retail Sales Associate
Universal Store
11.2017 - 11.2020
Cashier
IGA Supermarket
01.2014 - 11.2017
High School Diploma -
Sunnybank State Highschool