Reyhane Masumi
Everton Park,Brisbane
Summary
Reliable employee with 2 years and 9 months experience of customer service, 2 of those years at McDonalds. Demonstrate well-developed critical thinking, problem-solving and organizational skills. Confident in customer interactions trained in operating cash registers and adequate experience in serving customers. Works best in customer and team-oriented work environments.
Overview
8
8
years of professional experience
Work History
Crew Member
McDonalds
04.2021 - 03.2023
- 2 years of experience in all front counter areas, with a few months of experience in back area.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while making orders
- Contributed to increased sales by upselling menu items and promoting special offers.
Customer Service Assistant
Target
05.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend and holiday shifts.
Instore
Dominos
03.2023 - 04.2023
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
Apprentice Hairdresser
S+S Beauty
02.2022 - 03.2022
- Maintained a clean and organized work area, adhering to strict sanitation guidelines for health and safety purposes.
- Provided exceptional customer service by promptly addressing concerns or complaints from clients regarding their experience at the salon.
Volunteering
Australian Red Cross
08.2015 - 09.2015
Education
Mitchelton State High School
11.2023
Cert IV in Justice -
Skills
- Experienced in Cash Drawer Operations and Quick Order taking in COD 1 and COD 2 and Serving Front Counter
- Experienced in Running Drive Thru
- Skilled at Making and Packing Orders for Drive Thru, Counter, and Delivery Orders quickly and effectively
- Some Experience on Grill, Fried, and Running Kitchen
- Clear Communication with Customers and Team Members
- Experienced in Handling Customer Concerns
Awards
Gold and Bronze Academic Achievements
Certificates of Attendance
Everton Park Incentive Certificate Awards
Certificates of Recognition
Timeline
Customer Service Assistant
Target
05.2023 - Current
Instore
Dominos
03.2023 - 04.2023
Apprentice Hairdresser
S+S Beauty
02.2022 - 03.2022
Crew Member
McDonalds
04.2021 - 03.2023
Volunteering
Australian Red Cross
08.2015 - 09.2015
Mitchelton State High School
Cert IV in Justice -
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