Reysa-lyne Estioco

(Operations responsibilities added Feb 2024)

• Provide end-to-end HR advisory support across three NDIS community care organisations, supporting approximately 150 staff
• Act as primary HR Advisor to Directors and Coordinators on employee relations, compliance, and workforce risk
• Apply working knowledge of the SCHADS Award, including classifications, allowances, penalties, and pay structures
• Lead and support Fair Work audits, ensuring full legislative compliance and audit readiness
• Coordinate and manage NDIS audits (internal and external), including evidence collation, corrective actions, and auditor liaison
• Manage WorkCover claims from incident reporting through return-to-work coordination
• Develop, implement, and maintain HR policies, procedures, templates, and compliance frameworks
• Oversee overall business operations from February 2024, aligning HR, rostering, and service delivery functions
• Identify operational risks and implement process improvements across HR and service delivery
• Supervise and provide guidance to an HR Coordinator, delegating tasks while retaining advisory oversight
• Support recruitment, onboarding, contracts, probation reviews, performance management, investigations, and offboarding
• Maintain accurate, confidential, and audit-ready HR and employee records

• Acted as a key point of contact for participants, families, and support workers, ensuring clear communication and continuity of care
• Supported recruitment, onboarding, and allocation of support workers based on participant needs and compliance requirements
• Assisted managers with employee relations matters, escalating complex issues appropriately
• Supported HR documentation, including contracts, compliance records, incident reports, and staff files
• Assisted with NDIS compliance requirements, evidence collection, and internal audit preparation
• Liaised with internal teams to resolve workforce and participant-related concerns
• Identified service gaps and workforce risks, contributing to operational improvements
• Built relationships with participants while balancing organisational, compliance, and staffing requirements

• Assisted in the recruitment process by coordinating and conducting initial interviews, managing candidate communications, and supporting hiring managers.
• Facilitated smooth onboarding processes, including gathering required documentation, conducting orientation sessions, and ensuring new hires had access to necessary resources and training materials.
• Organized and maintained accurate document records for audits, including staff certifications, training records, and compliance documentation, ensuring all records met industry and regulatory standards.
• Supported compliance efforts by monitoring adherence to policies and protocols across both staff and residential homes, maintaining up-to-date files on certifications, training, and safety checks.
• Managed shift rostering, ensuring optimal staff coverage to meet participant needs, and adjusted schedules to cover emergencies or last-minute changes.
• Acted as the first point of contact for team leaders, assisting with inquiries, resolving issues, and providing guidance on company policies and procedures.
• Oversaw ordering and inventory management for office supplies and household needs in residential homes, ensuring all locations were well-equipped and adequately stocked.
• Coordinated with management to address both staff and facility requirements, fostering efficient operations and a supportive environment for employees and clients alike.

• Conducted initial screening of participant-clients to assess care needs and suitability, ensuring a match with available support services and workers.
• Managed complex rostering for support workers, coordinating a range of shifts from community access appointments to 24/7 residential care, ensuring clients received consistent and quality support.
• Acted as the primary point of contact for support workers, addressing their inquiries, resolving scheduling conflicts, and providing guidance on client care requirements.
• Served as the on-call officer after hours, responding to urgent calls, last-minute schedule changes, and any client or staff emergencies to ensure continuity of care.
• Verified shift logs and attendance records, facilitating timely payroll processing and compliance with company policies.
• Maintained an organized roster system, adjusting schedules proactively to accommodate changes in client needs, staff availability, and compliance requirements.

• Oversaw operations in Supported Independent Living (SIL) houses, ensuring compliance with NDIS and organizational standards, including safety protocols, documentation requirements, and service delivery.
• Acted as the first point of contact for both clients and staff, addressing day-to-day needs, resolving issues, and facilitating clear communication to ensure smooth operations and client satisfaction.
• Worked closely with clients and support staff to implement individualized Behaviour Support Plans (BSPs), providing guidance and adjustments as necessary to support positive client outcomes.
• Conducted debriefing sessions with support workers, offering support, feedback, and strategies to address challenging behaviors and enhance client interactions.
• Ensured that all SIL house requirements, including medical supplies, activity resources, and safety equipment, were available and up-to-date to meet client needs and regulatory standards.
• Coordinated with multidisciplinary teams, including therapists and behavioral specialists, to support holistic care for clients and ensure alignment with their personal goals and support plans.
• Managed staffing schedules and training to maintain consistent and qualified support, promoting a safe and supportive living environment for clients.

• Assisted individuals with daily living activities, promoting independence and enhancing quality of life.
• Implemented personalized care plans based on individual needs and preferences.
• Collaborated with healthcare professionals to ensure consistent and effective support for clients.
• Monitored client progress, documenting changes and communicating updates to relevant stakeholders.