Summary
Overview
Work History
Education
Skills
Timeline
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Reza Al Shennawa

Sydney,NSW

Summary

Enthusiastic and dedicated professional with over three years of experience in customer service and sales. Proven ability to handle various tasks efficiently, communicate effectively with diverse customer bases, and maintain a positive and productive work environment. Possess strong skills in communication, mathematics, and English, with additional expertise in problem-solving, teamwork, and time management.

Overview

2
2
years of professional experience

Work History

Customer Service/ Track Marshall

Extreme Indoor Go Karting
12.2021 - Current
  • Provided exceptional customer service to all patrons, ensuring a high level of customer satisfaction.
  • Assisted customers with registration, safety gear, and briefing on safety procedures.
  • Managed booking reservations and coordinated scheduling for group events and parties.
  • Handled customer inquiries and resolved complaints in a professional and timely manner.
  • Processed transactions using POS systems, ensuring accurate handling of cash and credit card payments.
  • Conducted regular maintenance checks on go-karts and facilitated minor repairs when necessary.
  • Trained new staff on company policies, customer service techniques, and operational procedures.
  • Contributed to marketing and promotional activities to attract new customers and retain existing ones.

Tyre Worker

Temper Tyres
12.2023 - 02.2024
  • Assisted customers in selecting the right tyres for their vehicles based on their needs and budget.
  • Maintained a thorough knowledge of various tyre brands, specifications, and performance metrics.
  • Performed tyre installations, balancing, and rotations with attention to detail and safety.
  • Handled inventory management, ensuring timely stock replenishment and accurate record-keeping.
  • Processed sales transactions, managed returns and exchanges, and provided post-purchase support.
  • Collaborated with team members to achieve sales targets and improve customer satisfaction.

Education

High School Diploma -

Chester Hill High School
Chester Hill, NSW
09.2024

Skills

  • Communication: Excellent verbal and written communication skills; adept at interacting with customers and colleagues from diverse backgrounds
  • Mathematics: Strong mathematical skills used in handling transactions, managing inventory, and calculating sales metrics
  • English: Proficient in English, with strong reading comprehension and writing abilities
  • Problem-solving: Ability to quickly identify issues and implement effective solutions
  • Teamwork: Experienced in working collaboratively with team members to achieve common goals
  • Time Management: Efficient in managing time and prioritizing tasks to meet deadlines

Timeline

Tyre Worker

Temper Tyres
12.2023 - 02.2024

Customer Service/ Track Marshall

Extreme Indoor Go Karting
12.2021 - Current

High School Diploma -

Chester Hill High School

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Reza Al Shennawa