Reza Pancairawan
Arncliffe,Australia
Summary
Safety-oriented field service professional with 9 years of experience in fast-paced, safety-sensitive environments. Skilled in hazard identification, risk management, and strict procedural compliance. Strong situational awareness and disciplined decision-making support efficient rail operations. Ready to leverage expertise in a Trainee Train Driver role.
Overview
10
10
years of professional experience
Work History
Service Engineer
Zip Water
08.2023 - Current
- Achieved >95% first-time-fix rate, showing strong problem-solving skills and efficient parts use.
- Diagnosed and resolved technical issues while maintaining safety protocols and minimising operational risk through strict procedural compliance
- Maintained near-perfect service performance while ensuring strict adherence to safety and procedural standards
- Communicated work status and safety considerations to internal teams and customers, ensuring transparency and safety awareness
- Consistently applied a safety-first approach, stopping work when hazards or uncertainties were identified and escalating issues appropriately
- Performed safety-critical service tasks independently across multiple locations, ensuring strict adherence to procedures and safety standards
- Managed tools, parts, and stock to ensure operational readiness and efficiency
- Maintained detailed service records for compliance and reporting, aiding in operational oversight and accountability
- Awarded 'Best Technician' for reliability, procedural compliance, and high-quality work.
Field Service Technician
Sydney Espresso Services
01.2021 - 07.2023
- Conducted on-site maintenance and repairs in accordance with safety procedures and operational standards
- Worked independently across multiple locations with full accountability for safety and outcomes, managing time, workload, and operational responsibilities
- Identified and resolved faults, ensuring adherence to risk control and safe work practices
- Consistently delivered reliable and safe service across all assigned jobs
- Recognized as a high-performing technician for consistency, accuracy, and accountability
- Built a strong track record of working safely and independently in field environments
- Maintained accurate service documentation and inventory records to support operational efficiency
- Prioritized tasks effectively in a fast-paced environment with changing demands
- Completed technical training ahead of schedule, showcasing commitment to skill development and procedural compliance
Operations Manager
Rebels N Misfits Espresso
01.2016 - 12.2020
- Transformed a failing operation into a profitable business through structured planning and disciplined execution
- Developed and implemented procedures to improve safety, reliability, and operational performance
- Improved operational safety and consistency by introducing standardised processes
- Identified operational risks and implemented corrective actions to maintain safe environments
- Led teams in procedure adherence and safety awareness to enhance operational integrity
- Managed daily operations across multiple sites, ensuring safety and consistency in workflows
- Monitored performance and addressed issues with calm, structured decision-making to maintain operational stability
- Successfully managed high-pressure situations while maintaining focus and control
- Demonstrated strong leadership, accountability, and decision-making under pressure
Education
Certificate IV in Training and Assessment -
HBA Institute
SydneyDiploma of Hospitality Management -
MEGT Institute
SydneyAdvanced Diploma of Management Information Systems -
Widya Dharma University
PontianakSkills
- Technical troubleshooting
- Risk assessment
- Risk mitigation
- Safety-critical operations
- Procedural compliance
- Operational adherence
- Incident documentation
- Attention to detail
- Attention to accuracy
- Time management
- Independent working and accountability
- Independent accountability
- Situational awareness
- Risk control
- Communication and reporting
References
Available upon request
Safety And Compliance
- Strict adherence to safety procedures and operational guidelines
- Hazard identification and risk mitigation
- Experience working in safety-sensitive environments
- Accurate reporting and documentation of incidents and work activities
- Commitment to zero-harm and safe work practices
Professional Overview
Safety-focused and reliable field service professional with over 9 years of experience working in fast-paced, safety-sensitive environments. Proven ability to follow strict procedures, work independently, and maintain high attention to detail under pressure. Experienced in hazard identification, risk management, and compliance with operational standards. Demonstrates strong situational awareness, disciplined decision-making, and accountability. Seeking to transition into a Trainee Train Driver role to contribute to safe and efficient rail operations.
Timeline
Service Engineer
Zip Water
08.2023 - Current
Field Service Technician
Sydney Espresso Services
01.2021 - 07.2023
Operations Manager
Rebels N Misfits Espresso
01.2016 - 12.2020
Certificate IV in Training and Assessment -
HBA Institute
Diploma of Hospitality Management -
MEGT Institute
Advanced Diploma of Management Information Systems -
Widya Dharma University