I have had the opportunity to be a part of many well-known organisations where I have been exposed to many facets of the corporate world such as marketing, customer service, sales, product development, executive support and management. Currently looking for a position with an organisation where I can utilize my existing skills set and knowledge to increase company profitability.
Hi, I’m
Rezaur Rahman
Summary
Overview
10
years of professional experience
Work History
Peter Jackson Australia
Assistant Store Manager
12.2021 - Current
Job overview
- Provide excellent customer service
- Manage sales and order inventory for shop
- Manage all day to day operations of workshop
- Work as a team to achieve weekly/monthly targets of store
- Send daily reports and communicate with higher management
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
Woolworth
Customer Service Team Member
03.2020 - 12.2022
Job overview
- Greeting The customer
- Maintain good customer service
- Product presentation
- Handling the register
- Maintaining cleanliness at the store
- Reporting any problem to the line manager
- Execute opening and closing procedures
Supreme Furniture
Assistant Store Manager
09.2018 - 12.2019
Job overview
- Manage all day to day operations of the workshop
- Work as a team to achieve weekly/monthly targets of the store and meet KPIs
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Send daily reports and communicate with higher management
Beaurepairs
Assistant Store Manager
08.2017 - 09.2018
Job overview
- Provide excellent customer service
- Manage sales and order inventory for the shop
- Manage all day to day operations of the workshop
- Work as a team to achieve weekly/monthly targets of the store and meet KPIs
- Send daily reports and communicate with higher management
- Achievements
- Manage various stores as “acting manager”
Lumina VR
Sales Manager
07.2015 - 07.2017
Job overview
- Develop and implement marketing strategies
- Face to face sales and provide outstanding customer service
- Managing and coaching sales team (up to 17 sales agent)
- Follow through admin tasks to complete the sale transactions
- Generate sales report and prepare forecast for the upcoming sales
- Manage sales campaign in various states
- Achievements
- Promoted as a manager in 3 months
Travelex Money Exchange
Customer Service
11.2013 - 06.2015
Job overview
- Assisting customers with their enquiries, providing excellent customer service and advance brand loyalty
- Process transactions and provide exchange rates and complete transfer
- Admin follow up and prepare reports to assist and explain previous day performance
- Communicate with internal and external customers
- Meeting targets every day and offer new services and products to customers
- Achievements
- Employee of the week
- Achieved sales target for four consecutive months
IGA Supermarket
Customer Service
08.2013 - 11.2014
Job overview
- Providing exceptional face to face & over the phone customer service
- Operating cash register/till management and ensuring customer disputes are resolved
- Ordering and maintaining display check-out products
- Support day-to-day admin functions & assist management
- Complete daily tasks directed by higher management
- Achievements
- Offered full time position
Education
Australian Catholic University
Masters of Professional Accounting (MPA)
2017
University Overview
Independent University
Bachelor of Business Administration (B.B.A)
2014
University Overview
Skills
- Strategic Planning
- Sales Expertise
- Product and Service Sales
- Issue Resolution
- Records Maintenance
- Staff Management
- Goals and Performance
- Sales Strategies
- POS Systems Operations
- Employee Scheduling
- Time Management
- Staff Supervision
- Sales and Marketing
- Cost Control
- Retail Operations
- Pricing and Markdowns
- Customer Experience
- Shift Scheduling
- Stock Rotation
- Sales Growth
- New Hire Training
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Timeline
Assistant Store Manager
Peter Jackson Australia
12.2021 - Current
Customer Service Team Member
Woolworth
03.2020 - 12.2022
Assistant Store Manager
Supreme Furniture
09.2018 - 12.2019
Assistant Store Manager
Beaurepairs
08.2017 - 09.2018
Sales Manager
Lumina VR
07.2015 - 07.2017
Customer Service
Travelex Money Exchange
11.2013 - 06.2015
Customer Service
IGA Supermarket
08.2013 - 11.2014
Australian Catholic University
Masters of Professional Accounting (MPA)
Independent University
Bachelor of Business Administration (B.B.A)
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