Christi Lindsey
Essendon,VIC
Summary
Multi-talented and quick learning individual dedicated to business success and eager for new professional challenges. Poised and polished professional with a skillset specialising in growing customer loyalty and improving operational efficiency.
Overview
11
11
years of professional experience
Work History
Client Liaison Manager
Australian Unity Trustees
07.2023 - Current
- Managed all external will appointments across the Trustee business nationwide.
- Served as the primary point of contact for assigned clients, coordinating all aspects of their relationship with the company from initial inquiries through successful project completion.
- Established strong relationships with solicitors, resulting in repeat business and long-term partnerships.
- Enhanced client satisfaction by effectively assisting with personal injury cases and providing regular updates on case progress.
- Mentored and developed staff members to build a high-performance team with diverse skill sets and expertise.
- Conducted regular follow-ups with clients after issue resolution to ensure ongoing satisfaction and identify areas for improvement or additional support
Concierge
Australian Unity
03.2020 - 07.2023
- Managed all guest meeting spaces across the Australian Unity Melbourne Office.
- Supported corporate clients during business conferences by coordinating meeting room setups and catering requirements.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Streamlined event planning processes by implementing efficient project management strategies.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Executive Concierge
First Contact Executive Hospitality
02.2018 - Current
- Escorted VIP guests to their designated floors, and provided five star hospitality service to a premium city office building
- Conducted and organised lobby pop-ups for over 4000 tenants
- Acquired and booked restaurants, movie tickets and concert bookings on behalf of clients and maintained accurate financial records
- Collected and delivered dry cleaning orders, shoe repairs and bicycle repairs
- Trained for fire evacuations and other various emergencies, including responding to lift entrapments.
Team Leader - Front Office
Grand Hyatt Melbourne
08.2017 - 12.2017
- Managed the front office to ensure that all daily tasks were delegated and completed by the Guest Service Officers
- Provided leadership to staff to ensure all guests received the highest standard of service
- Established and ran the Front Office Social club to boost morale within the team
- Worked closely with the finance team to ensure all open balances remaining were closed in a timely manner and that electronic records were filed correctly
- Allocated and managed room inventory to ensure no room category was oversold
- Complaint handling and recovery, ensuring no guest left without feeling compensated.
Guest Service Officer
Grand Hyatt Melbourne
07.2016 - 08.2017
- Provided guests with efficient check-in/check-out service, concierge services and assisted with general enquires
- Completed room checks, minibar charging and credit card authorisation forms
- Handled minor guest complaints and set up rooms for special occasions.
Duty Manager
Mantra on Frome
11.2015 - 06.2016
- Managed all bookings and room allocations for the property.
- After hours I was responsible for all housekeeping and maintenance services including cleaning rooms and fixing in room amenities.
- Resolved guest complaints professionally, maintaining a positive hotel reputation and fostering customer loyalty.
- Trained new hires in front office procedures, contributing to a knowledgeable and skilled team.
- Managed daily front office operations, ensuring smooth workflow and maximum efficiency among staff members.
Guest Service Agent
Hyatt Regency Perth
07.2014 - 01.2015
Food and Beverage Attendant/ Housekeeping Attendant
Southern Ocean Lodge
07.2013 - 01.2014
Education
Bachelor of Business (Hospitality Management) -
International College of Hotel Management
Adelaide, SA09.2016
Bachelor of International Hotel Management -
International College of Hotel Management
Adelaide, SA09.2016
Skills
- Customer Relationship Management (CRM)
- Conflict Handling and Resolution
- Staff Training and Development
- Operations Management
- Team Leadership
- Business Administration
Work Related Skills
English, German (Intermediate), MS Word, Excel, Email, Opera, Internet and Database packages
References
- Bryn Engelhardt -Concierge & Operations Manager,
Australian Unity, 0437 681 353
- Krystal Wood, Regional Asset Project Specialist (previously Assistant Front Office Manager - Grand Hyatt Melbourne)
Levande, 0433 720 149
Timeline
Client Liaison Manager
Australian Unity Trustees
07.2023 - Current
Concierge
Australian Unity
03.2020 - 07.2023
Executive Concierge
First Contact Executive Hospitality
02.2018 - Current
Team Leader - Front Office
Grand Hyatt Melbourne
08.2017 - 12.2017
Guest Service Officer
Grand Hyatt Melbourne
07.2016 - 08.2017
Duty Manager
Mantra on Frome
11.2015 - 06.2016
Guest Service Agent
Hyatt Regency Perth
07.2014 - 01.2015
Food and Beverage Attendant/ Housekeeping Attendant
Southern Ocean Lodge
07.2013 - 01.2014
Bachelor of Business (Hospitality Management) -
International College of Hotel Management
Bachelor of International Hotel Management -
International College of Hotel Management
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