Summary
Overview
Work History
Skills
Affiliations
Accomplishments
Certification
Languages
Websites
References
Timeline
Generic
Rhafaea El-Issa

Rhafaea El-Issa

Sydney,NSW

Summary

30 years' experience in Education and 18 years' experience in Personal Development, Business Development. I have trained and developed thousands of people, from all walks of life. I love empowering people and love training and developing people to be the best they can be. I believe that with an empowered, purpose-driven work-force, anything really is possible.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Account Manager

National Institute of Dramatic Art
Sydney, NSW
04.2024 - Current
  • Responsible for creating new business relationships through phone, in-person, on-line presentations to all levels of corporate sector, including senior level department heads.
  • Self-starting, high performing leader, fostering collaborative and results-driven work environment.
  • Delivering detailed and informed updates to Department Heads.

ANZ Programme Manager

Landmark Worldwide
Sydney, NSW
11.2023 - 04.2024
  • Managed all aspects of business teams and programs for success across 3 departments in ANZ region.
  • Developed and led team trainings in: presentation, communication and business development.
  • Met and exceeded quarterly target predictions.

National Program Manager

Landmark Worldwide
Sydney, NSW
04.2023 - 09.2023
  • Managed, trained and developed all aspects of customer engagement and success.
  • Responsible for meeting and exceeding weekly and quarterly targets.
  • Caused 35% cumulative effectiveness at registration events consistently.
  • This role required excellent time management, operating under pressure, bringing a sense of humour and light-heartedness - even in the most challenging situations.

NSW / ACT / QLD Program Manager

Landmark Worldwide
Sydney, NSW
04.2018 - 03.2023
  • Exceeded Communication Course Quarterly target by 14%, Seminars by 27% and caused 20% increase in Self Expression and Leadership program.
  • Caused 93% program completion for Communication Courses.
  • Ensured policies and procedures were met and managed.
  • Implemented company initiative to move from in-person training to on-line delivery.
  • Trained, managed and developed teams and team leaders to produce 500+ community based projects both locally and internationally.
  • Managed participation in Landmark events to over 9000 customers.
  • Trained and developed over 1300 volunteers.

Classroom Teacher (Casual)

International Grammar School
Sydney, NSW
04.2012 - 06.2012
  • Managed all aspects of classroom teaching.
  • Integrated relevant cultural elements into course content to promote understanding.
  • Created a safe environment that fostered collaboration among students.
  • Adapted teaching methods according to the individual needs of each student.

Classroom Teacher

Newtown School of Performing Arts (Casual)
Sydney, NSW
03.2012 - 06.2012
  • Managed all aspects of classroom teaching.
  • Integrated relevant cultural elements into course content to promote understanding.
  • Created a safe environment that fostered collaboration among students.
  • Adapted teaching methods according to the individual needs of each student.

Classroom Teacher

S.C.E.C.G.S. Redlands
Sydney, NSW
01.2002 - 12.2005
  • Managed all aspects of classroom teaching from curriculum development, student engagement, student success, reporting, classroom management.
  • Encouraged critical thinking skills through inquiry-based activities and discussions.
  • Developed lesson plans and instructional materials to support student learning.
  • Integrated relevant cultural elements into course content to promote understanding.

State Sales Manager

Orator Corporation
Sydney, NSW
01.2001 - 12.2001
  • Managed NSW / ACT Operations Responsible for for customer engagement across top 100 companies in Australia.
  • Maintained accurate records of all sales activities including number of calls made, presentations delivered, orders taken.
  • Regularly interacted with clients over phone or email in order to provide information about products and services being offered by organization.
  • Developed relationships with key customers and partners to build a strong network and maximize sales opportunities.

Director

Starbright Success
Sydney, NSW
02.1999 - 12.2000
  • Spearheaded the development and launch of new products or services.
  • Negotiated agreements with external partners such as contractors or consultants.
  • Implemented systems for tracking progress on key initiatives or projects.
  • Served as a public spokesperson at industry events or conferences.

Classroom Teacher

Hamazkaine Arshak and Sophie Galstaun School
Narrabeen, NSW
01.1997 - 02.1999
  • Developed lesson plans and instructional materials to support student learning.
  • Encouraged critical thinking skills through inquiry-based activities and discussions.
  • Adapted teaching methods according to the individual needs of each student.
  • Conducted assessments to evaluate student progress and modify instruction accordingly.
  • Integrated relevant cultural elements into course content to promote understanding.

Classroom Teacher

St Pius X College
Chatswood, NSW
02.1995 - 12.1995
  • Created a safe environment that fostered collaboration among students.
  • Instructed students in a variety of academic subjects utilizing differentiated methods of teaching.
  • Incorporated multimedia resources into the classroom setting to foster engagement.
  • Facilitated small group instruction to accommodate individual learning styles.
  • Adapted teaching methods according to the individual needs of each student.

Skills

  • Customer Engagement
  • Learning & Development
  • Programme Management / Customer Success
  • Business Development
  • Collaborative Problem Solving
  • Communication / Presentation Skills

Affiliations

  • Landmark Worldwide Leader January 2000 - present
  • I have led programs for Landmark to over 2000 participants over 23 years.
  • Through facilitating programs with international leaders, over 200 global community projects have been positively impacted.

Accomplishments

  • Rotary Exchange Student - Indonesia 1989 - 1990
  • Solo Art Exhibition - Russell Hotel - Sydney 2007
  • Shell Folkloric Festival Ukrainian Dance and Music - Sydney - 1990- 1997
  • Member of Lastivka Music Ensemble 1980 - present

Certification

  • Bachelor of Arts (Engish, Drama, History) Macquarie University 1990 - 1995
  • Diploma Education - Macquarie University - 1990 - 1995

Languages

English
Professional
Bahasa Indonesia
Limited
Ukrainian
Elementary
Arabic
Elementary

References

  • Anne-Marie Sequeira- Brown, Landmark Worldwide, ANZ Division Director, Ph: 0420 536 509, E: ambrown@landmarkworldwide.com
  • Madeleine Jaine Lobsey, Wondiverse, Founder and CEO, Ph: 0414 873 871, E: madeleine@wondiverse.com.au

Timeline

Account Manager

National Institute of Dramatic Art
04.2024 - Current

ANZ Programme Manager

Landmark Worldwide
11.2023 - 04.2024

National Program Manager

Landmark Worldwide
04.2023 - 09.2023

NSW / ACT / QLD Program Manager

Landmark Worldwide
04.2018 - 03.2023

Classroom Teacher (Casual)

International Grammar School
04.2012 - 06.2012

Classroom Teacher

Newtown School of Performing Arts (Casual)
03.2012 - 06.2012

Classroom Teacher

S.C.E.C.G.S. Redlands
01.2002 - 12.2005

State Sales Manager

Orator Corporation
01.2001 - 12.2001

Director

Starbright Success
02.1999 - 12.2000

Classroom Teacher

Hamazkaine Arshak and Sophie Galstaun School
01.1997 - 02.1999

Classroom Teacher

St Pius X College
02.1995 - 12.1995
  • Bachelor of Arts (Engish, Drama, History) Macquarie University 1990 - 1995
  • Diploma Education - Macquarie University - 1990 - 1995

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Rhafaea El-Issa