Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rhanda Kamara

Ripley,QLD

Summary

Dedicated customer service representative providing exceptional customer service through active listening and problem solving. Engaging with both co workers and customers with a positive attitude, creating a cohesive and harmonious environment. Eager to learn and grow in all aspects of my personal and professional life. Achieving top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience

Work History

Support Worker

Evergreen Care
08.2022 - 05.2025
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Promoted community integration by providing extensive physical, emotional and social support.
  • Visited home environments to help clients develop comprehensive life, technical and job skills.
  • Created, prepared, and delivered reports to various departments.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Created and implemented maintenance plans for customer accounts to secure customer satisfaction and reliability.
  • Developed and maintained relationships with customers to enhance customer satisfaction.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Developed and implemented procedures for responding to customer inquiries and resolving technical issues.
  • Monitored customer service metrics and provided feedback to team members, upholding quality standards.

Restaurant Front of House Manager

Little Beirut/ Mados
04.2019 - 06.2022
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Resolved customer complaints and maintained clean and tidy checkout area
  • Maintained reports of transactions and greeted customers when entering and leaving establishment
  • Delivered quality customer service to address urgent needs
  • Used time management and efficient cleaning methods to meet deadlines
  • Engaged with customers to ensure they receive the best results each visit.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.

Flight Attendant

Tigerairlines
01.2016 - 03.2019
  • Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers
  • Operated in compliance with all airline and federal aviation regulations for complete compliance with safety and security procedures
  • Maintained high standard of cleanliness and personal appearance to promote sense of professionalism and passenger confidence in crew
  • Answered passengers' questions and provided solutions to issues arising during flights
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.

Education

Cert III in Aviation - Cert I in Hospitiality - Cert II in Business - Cert III in Individual Support -

Blue Card - Yellow Card -

BLUE CARD

NDIS -

NDIS SCREENING

First Aid

Skills

  • Time management
  • Conflict resolution techniques
  • Interpersonal relationship building
  • Emergency Response Preparedness
  • Cross-cultural sensitivity
  • Scheduling familiarity
  • Security regulations compliance
  • Teamwork and Collaboration
  • Customer Service
  • Calm and Professional Under Pressure
  • Food and Beverage Service
  • Verbal and written communication
  • Strong Work Ethic
  • Customer service-focused
  • Strong Cultural Awareness
  • Friendly, Positive Attitude
  • Problem-Solving
  • Time Management
  • Attention to Detail

Timeline

Support Worker

Evergreen Care
08.2022 - 05.2025

Restaurant Front of House Manager

Little Beirut/ Mados
04.2019 - 06.2022

Flight Attendant

Tigerairlines
01.2016 - 03.2019

Cert III in Aviation - Cert I in Hospitiality - Cert II in Business - Cert III in Individual Support -

Blue Card - Yellow Card -

BLUE CARD

NDIS -

NDIS SCREENING

First Aid

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