Rhea-Anna Holden
Penrith ,NSW
Summary
Accomplished Medical Secretary with a proven track record at Dr Richard M Hanney, adept in patient scheduling and offering exceptional customer service. Enhanced billing processes and streamlined front desk operations, demonstrating strong clinical support and confidentiality adherence. Known for improving patient experience through efficient administrative support and effective communication.
Overview
3
3
years of professional experience
Work History
Medical Secretary
Richard M Hanney
03.2022 - Current
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
- Supported office staff and operational requirements with administrative tasks.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Improved billing processes by diligently verifying insurance coverage, submitting claims, and following up on unpaid balances.
Receptionist
Springwood Medical Centre
06.2021 - 02.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
Education
Jamison High School
Penrith, NSW10.2020
Skills
- Medical Terminology
- Clinical Support
- Customer Service
- Patient Scheduling
- Patient Confidentiality Adherence
- Telephone Customer Support
- Electronic Health Records Familiarity
- Phone reception
Timeline
Medical Secretary
Richard M Hanney
03.2022 - Current
Receptionist
Springwood Medical Centre
06.2021 - 02.2022
Jamison High School
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