Rhea Esparcia
Prahran,Australia
Summary
Highly motivated and detail-oriented individual with a strong desire for a rewarding casual or part-time position in the food service industry in a health care setting. Skilled in food preparation, customer service, and maintaining sanitation standards. Strong focus on teamwork and adaptability to changing needs. Reliable and results-driven with exceptional interpersonal skills, keen eye for detail, and willingness to learn in a fast-paced environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Lab Technician
SWEP Analytical Laboratories
Keysborough, VIC, Australia
06.2024 - 04.2025
- Perform laboratory tests, analyze samples, and ensure accuracy in test results in a soil testing environment.
- Follow standard operating procedures (SOPs) and regulatory compliance guidelines.
- Equipment maintenance and sterilization.
- Maintain detailed records of experiments and test results for reporting and analysis.
- Assist in research projects and collaborate with cross-functional teams.
- Ensure proper disposal of hazardous materials and adherence to lab safety protocols.
- Cleaning and sanitization of lab spaces.
Compliance and Administration Specialist
University of Southern Philippines Foundation (Mandatory Continuing Legal Education)
Manila, Philippines
05.2022 - 01.2024
- Monitored and guided lawyers regarding their compliance requirements.
- Updated and provided MCLE Certificate to lawyers upon completion.
- Handled all lawyer enquiries via text message and email.
- Organised/scheduled make-up classes.
- Increased customer satisfaction with timely resolution of technical issues through effective troubleshooting techniques.
- Enhanced team collaboration by streamlining communication channels and fostering a positive work environment.
- Championed knowledge sharing initiatives within the organisation that led to improved collective skills among employees.
- Maintained up-to-date documentation on all aspects of assigned projects ensuring easy access to information for future reference.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Conducted in-depth market research for identifying new business opportunities.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Coordinated with IT department to upgrade cybersecurity measures, safeguarding user data.
- Gathered, organised and input information into digital database.
- Evaluated customer needs and feedback to drive service improvements.
Service Crew
Greenwich
Cebu, Philippines
09.2013 - 05.2019
- Company Overview: Fast Food Industry
- Prepared a variety of food orders according to customer requests and adhering to strict food safety guidelines.
- Enhanced customer satisfaction by providing efficient and friendly service.
- Maintained positive attitude and resolved customer complaints promptly and professionally.
- Collaborated with team members to meet high standards of service during peak hours.
- Maintained cleanliness of the store, including restrooms and floors.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
- Contributed to the achievement of sales targets through upselling food items when applicable.
- Adhered to company policies and procedures consistently, contributing to a positive workplace culture.
- Fast Food Industry
Education
Bachelor of Science - Business Administration : Marketing Management
University of Cebu
10.2019
Skills
- Strong attention to detail
- Manual dexterity
- Excellent communication
- Customer service skills
- Fast learner
- Ability to follow detailed instructions
- Comfortable working in a clinical environment
- Comfortable working in a sterile environment
- Quality control
- Attention to detail
- Positive attitude
- Sample preparation
- Laboratory safety protocols
- Laboratory techniques
- Safe food handling
- Order taking
- Food presentation
- Cleaning and sanitation
- Excellent customer service
- Allergy awareness
- Food storage
- Portioning
- Food preparation
- Special dietary needs
- Food safety
- Working with diverse people
- Strong work ethic
- Cleaning and sanitizing
- Food and safety standards
- Flexible schedule
Certification
- Certificate of Completion, JFC-Food Safety Computer-Based Training, 2018-09-01
- Certificate of Appreciation, SWEP Analytical Laboratories, 2025-04-01
Languages
English
Professional Working
Albanian
Native or Bilingual
Timeline
Lab Technician
SWEP Analytical Laboratories
06.2024 - 04.2025
Compliance and Administration Specialist
University of Southern Philippines Foundation (Mandatory Continuing Legal Education)
05.2022 - 01.2024
Service Crew
Greenwich
09.2013 - 05.2019
Bachelor of Science - Business Administration : Marketing Management
University of Cebu