Rhea Fabre
Stanhope Gardens,NSW
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cashier Manager
He Family Produce Pty Ltd
Chatswood, NSW
12.2023 - 08.2024
- Managed and trained cashiers on proper cash handling procedures.
- Developed strategies to increase customer satisfaction and improve operational efficiency.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Supervised counting cash drawers and made bank deposits as part of store opening and closing procedures.
Airline Customer Service Agent
1Aviation Ground Handling Services
Cagayan De Oro City, Mindanao
09.2017 - 09.2022
- Performed check-in procedures for both domestic and international flights.
- Verified passenger documentation ensuring compliance with applicable laws and regulations.
- Processed refunds, exchanges, and upgrades when necessary.
- Coordinated with ground crew personnel on arrival and departure procedures for each flight.
- Undertaken Flight Control Coordinator tasks to ensure balanced weight in the aircraft, in collaboration with destination stations, control tower, and Pilot-in-command.
- Served as a ramp supervisor for aircraft and flight handling on the grounds.
Marketing and Advertising Staff
Misamis Oriental-1 Rural Electric Service Cooperative Inc.
Cagayan De Oro City, Mindanao
06.2016 - 03.2017
- Distributing MORESCO-1 promotional and informational leaflets, site visiting, consumer's data surveying, and event organizing personnel.
- Recognized by management for providing exceptional customer service.
- Worked effectively in team environments to make the workplace more productive.
Education
Diploma of Community Services - Family And Community Services
Lead College
Haymarket, NSW11-2024
Bachelor of Science - Marketing Management
Cagayan De Oro College
Cagayan De Oro06-2017
Certificate 4 - Health Care
SPES EDUCATION
NSWSkills
- Operations leadership
- Safety Procedures
- Customer complaint handling
- Organizational Skills
- Professionalism
- Team Collaboration
- Microsoft Office
- Cultural Awareness
Affiliations
- I am keen to play sports and watch sports championships specially Rugby and Volleyball.
Accomplishments
- Received honors for 2 consecutive years as the "Customer Service Agent of the Year" 2019-2020
Certification
- WWCC License to work with Children.
- Certificate IV Ageing Support
Languages
English
Professional
Chinese (Mandarin)
Limited
Chinese (Cantonese)
Limited
References
References available upon request.
Timeline
Cashier Manager
He Family Produce Pty Ltd
12.2023 - 08.2024
Airline Customer Service Agent
1Aviation Ground Handling Services
09.2017 - 09.2022
Marketing and Advertising Staff
Misamis Oriental-1 Rural Electric Service Cooperative Inc.
06.2016 - 03.2017
- WWCC License to work with Children.
- Certificate IV Ageing Support
Diploma of Community Services - Family And Community Services
Lead College
Bachelor of Science - Marketing Management
Cagayan De Oro College
Certificate 4 - Health Care
SPES EDUCATION
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