Rhea Katoda
Adelaide,South Australia
Summary
Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals. Responsible student with good judgment, time management and a flexible schedule. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals. Professional individual with excellent communication skills. Experienced in event setup, logistics, and problem-solving. Highly organized and detail oriented with the ability to manage multiple tasks simultaneously. Motivated individual brings proven success in providing excellent customer service and safety operations. Experienced in managing multiple rides, conducting safety inspections, and supervising a team of ride operators. Committed to maintaining a safe and fun environment for all guests.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Professional
David Jones
Adelaide, SA
10.2023 - 02.2024
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Conducted market research to identify potential customers and their needs.
- Generated new sales leads through cold calling and networking activities.
- Analyzed customer feedback to improve products and services.
- Identified opportunities for cross-selling additional products and services.
- Developed key customer relationships to increase sales.
Event Crew Member
Adelaide Venue Management
Adelaide, SA
03.2023 - Current
- Set up and managed event registration desks and provided customer service to attendees
- Organized seminars, workshops, and other special events
- Assisted with set-up and clean-up of event equipment
- Updated web pages to advertise events
- Managed event budgets and tracked expenditures to ensure that all costs were within budget
- Created fliers, posters and online listings to promote events
- Assisted with loading and unloading equipment for events
- Assisted with post-event wrap up, including generating reports and analyzing data
- Provided exemplary customer service when interacting with event attendees
- Worked with catering vendors to supply meals and refreshments for events.
Receptionist
PT Accounting and Taxation
Adelaide , SA
07.2023 - 12.2023
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Verified visitors' identification cards before allowing access to the building.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Updated daily log book with information about visitors entering the premises.
Crew Member
Mc Donalds
Adelaide, SA
01.2023 - 06.2023
- Cleaned and sanitized store restroom areas and stalls
- Measured and weighed ingredients according to portion control standards
- Addressed customer complaints by remaking dishes and administering refunds
- Memorized food and drink recipes to prepare orders with speed and accuracy
- Identified and properly disposed of spoiled and expired food items to promote food safety and prevent cross-contamination
- Scrubbed and polished counters, steam tables, and other equipment, and cleaned glasses, dishes and fountain equipment
- Served customers in eating places that specialized in fast service and inexpensive carry-out food
- Brewed coffee and tea and filled containers with requested beverages
- Requested and recorded customer orders, and computed bills using cash registers, multi counting machines, or pencil and paper
- Placed orders into POS systems and handled cash and credit transactions
- Followed all safety and security procedures to reduce risks
- Handled customer complaints in a professional and courteous manner.
Front of House Staff Member
Oui Chef
Adelaide, SA
01.2023 - 08.2023
- Greeted and seated customers
- Located items requested by customers
- Stocked cabinets or serving areas with condiments and refilled condiment containers
- Cleaned up spilled food or drink or broken dishes and removed empty bottles and trash
- Maintained adequate supplies of items, such as clean linens, silverware, glassware, dishes, and trays
- Set tables with clean linens, condiments and other supplies
- Carried trays from food counters to tables for cafeteria patrons
- Cleaned and polished counters, shelves, walls, furniture, or equipment in food service areas or other areas of restaurants and mop or vacuum floors
- Filled beverage and ice dispensers
- Refrigerated units with wines and bottled beer and replaced empty beer kegs
- Sliced and pitted fruit used to garnish drinks
- Stocked vending machines with food
- Mixed and prepared flavors for mixed drinks
- Washed glasses or other serving equipment at bars.
Chat Support Specialist
Verizon
Mumbai , Maharashtra
12.2021 - 04.2022
- Provided timely, accurate and professional customer service to all clients.
- Resolved customer inquiries efficiently and effectively within the provided timeframe.
- Handled escalated customer complaints in an appropriate manner.
- Responded to customer inquiries regarding product features, usage, warranty information.
- Identified opportunities for improvement in the existing process flow for better efficiency.
- Informed customers about new products and services as well as updates related to existing ones.
Debt Collection Specialist
Jefferson Capital
Mumbai, Maharashtra
04.2021 - 12.2021
- Contacted delinquent customers via telephone and mail to negotiate payment arrangements.
- Created detailed reports regarding collection activity, customer account balances, and other related data.
- Assisted clients with questions or concerns about their accounts in a professional manner.
- Maintained accurate records of all collections activities and progress.
- Evaluated financial situations of debtors to determine the best resolution for both parties.
- Developed strategies to collect past due payments and minimize losses on bad debts.
Volunteer
DGMC College Of Mass Media And Communication
Mumbai, Maharashtra
01.2021 - 06.2022
- Worked in team environment to maintain high levels of productivity
- Greeted customers and guests warmly and offered immediate assistance
- Maintained excellent customer service and positive attitude towards guest, customers and fellow teammates
- Collected information for staff and entered into computer system
- Gained operational knowledge and supported departmental needs
- Greeted incoming office visitors, answered questions and directed individuals to office locations
- Answered phone calls and routed callers to appropriate personnel
- Took and followed detailed directions from others
- Developed and updated student and employee files, maintaining confidentiality at all times
- Helped with administrative support by managing incoming calls, coordinating files and sorting mail.
Event Crew Member
Freelancer
Mumbai, Maharashtra
04.2018 - 07.2021
- Provided exceptional customer service to all guests and escalated concerns where needed
- Set up event facilities and equipment, cleaned areas and organized supplies
- Welcomed guests to events, checked invitations and oversaw proper seating
- Optimized guest satisfaction with food and beverages by quickly addressing requests and complaints
- Searched and screened individuals, preventing passage of prohibited items in alignment with security guidelines
- Processed payments, checked tickets and directed guests to locations
- Welcomed guests and directed each person to desired party, room or activity
- Explained rules and regulations of facilities and entertainment attractions to customers
- Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations
- Handled wiping down tables, sanitizing restrooms and removing trash during each shift to keep areas professional and inviting.
Education
Advance Diploma - Hospitality Administration And Management
Alliance College
Adelaide, SA12-2024
Bachelor of Mass Media And Communications - Public Relations, Advertising, and Applied Communication
University of Mumbai
Mumbai06-2020
High School Diploma - Humanities
Nl College of Arts And Commerce
Mumbai06-2017
High School Diploma -
Shri Balaji International School
Mumbai 04.2015
Skills
- Preparing Arrangements
- Event Supervision
- Brand Marketing
- Managing Reception
- Locating Venues
- Catering Events
- Customer Inquiries
- Customer Care
- Backstage Monitoring
- Preparing For Events
- Interpersonal Skills
- Promoting Events
- Beverage Station Management
- Accuracy And Efficiency
- Supply Organizing
- Store Layouts
- Sanitation Practices
- Admissions Processes
- Ticket Taking
- Current Events
- Cash Handling
- Ordering Procedures
- Microsoft Word
- Retail Sales
- Customer Service
- Customer Relations
- Microsoft Excel
- Microsoft PowerPoint
- Customer Relationship Management
- Managing Multiple Tasks
- Upselling and Cross Selling
Certification
Responsible Service Of Alcohol
Languages
English
Professional
Hindi
Professional
Affiliations
Love Cooking, Swimming, Travelling, Reading a good book, Meditating in Nature
References
References available upon request.
Timeline
Sales Professional
David Jones
10.2023 - 02.2024
Receptionist
PT Accounting and Taxation
07.2023 - 12.2023
Event Crew Member
Adelaide Venue Management
03.2023 - Current
Front of House Staff Member
Oui Chef
01.2023 - 08.2023
Crew Member
Mc Donalds
01.2023 - 06.2023
Chat Support Specialist
Verizon
12.2021 - 04.2022
Debt Collection Specialist
Jefferson Capital
04.2021 - 12.2021
Volunteer
DGMC College Of Mass Media And Communication
01.2021 - 06.2022
Event Crew Member
Freelancer
04.2018 - 07.2021
Advance Diploma - Hospitality Administration And Management
Alliance College
Bachelor of Mass Media And Communications - Public Relations, Advertising, and Applied Communication
University of Mumbai
High School Diploma - Humanities
Nl College of Arts And Commerce
High School Diploma -
Shri Balaji International School
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