Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Rhea Virdee

Coolalinga,NT

Summary

Motivated, detail-oriented student with a strong academic record and customer service experience. Skilled in managing multiple tasks, efficiently resolving customer issues, and fostering a positive team environment. Seeking an opportunity to leverage skills and make a valuable contribution to a dynamic organization.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Logistics Assistant

David Jones
12.2022 - Current
  • Create an action Online Customers Click and Collect and Store Fulfillment orders.
  • Effectively complete required merchandise intake processes to ensure the efficient flow of stock from the receiving dock to the selling floor, not limited to ticketing, hanging, sizing and security tagging.
  • Processing store customer deliveries, pickups, transfers, debits and work orders promptly and per standards.
  • Ensures all processes are followed to ensure the prevention of stock loss and the accuracy of inventory is maintained.

Retail Sales Associate

Glassons
06.2024 - Current
  • Delivered exceptional customer service, enhancing overall shopping experience and customer satisfaction.
  • Assisted in inventory management, ensuring accurate stock levels and organization on sales floor.
  • Trained new staff on company policies and operational procedures to maintain consistent service quality.
  • Executed visual merchandising strategies, optimizing product displays to boost sales and attract customers.
  • Developed strong relationships with repeat customers, fostering loyalty and encouraging return visits.

VCE Tutor

My Melbourne Tutors
12.2023 - 04.2024
  • Developed individualized learning plans to address diverse student needs and enhance academic performance.
  • Implemented effective teaching methods that improved student engagement and retention of material.
  • Collaborated with parents and educators to create supportive learning environments tailored to student goals.
  • Conducted assessments to evaluate student progress and adapt tutoring approaches accordingly.
  • Provided homework assistance using specific curriculum and materials.
  • Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.

Retail Sales Associate

T2
09.2023 - 01.2024
  • Portrayed excellent customer service in a fast-paced retail environment exceeding KPIs.
  • Handling customer complaints and feedback using effective communication skills and developing a good rapport with others.
  • Working and managing POS counters
  • Managed inventory levels, ensuring timely restocking of merchandise.
  • Trained and mentored new team members on sales techniques and store policies.
  • Collaborated with team to achieve daily sales targets and maintain operational efficiency.
  • Assisted in executing promotional campaigns, driving increased foot traffic and sales.
  • Maintained clean, organized store environment for an inviting shopping experience for customers.

Customer Service Assistant

Coles Supermarkets
12.2020 - 03.2023
  • Delivered exceptional customer service, resolving inquiries and complaints effectively to enhance customer satisfaction.
  • Maintained accurate records of customer interactions, ensuring timely follow-up and resolution of issues.
  • Collaborated with team members to streamline processes, improving overall efficiency in service delivery.
  • Demonstrated adaptability by efficiently handling high-volume periods while maintaining service standards.
  • Built strong relationships with customers and colleagues by providing friendly and personable service.
  • Managed customer complaints effectively, offering solutions that exceeded expectations.
  • Utilized problem-solving skills to address customer queries and complaints
  • Acquired effective supervisory and leadership skills always providing the team with ongoing support and direction required for success.
  • Assisted in training new staff on operational procedures and customer engagement best practices.

Retail Sales Associate

Nike
12.2021 - 03.2022
  • Provided leadership and guidance to achieve team performance goals.
  • Maintained a positive attitude in challenging environments, which required the utmost poise under pressure.
  • Maintained comprehensive knowledge of company products to effectively assist customers to the best of my ability, and consistently surpass average team sales.
  • Implemented visual merchandising strategies to optimize product display and appeal.
  • Greeted customers and helped with product questions, selections, and purchases.

Education

Bachelor of Science - Physiology, Anatomy And Developmental Biology

Monash University
Clayton, VIC
11.2026

High School Diploma -

Beaconhills College
Berwick, VIC
10-2023

VET - Philosophy

Deakin University
Burwood, VIC
10.2023

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Teamwork
  • Reliability and punctuality
  • Money handling
  • Excellent written and verbal communication

Certification

  • First Aid Training, St. John of God - 2019
  • Volunteer Coordinator, Relay for Life - 2016-2019
  • Senior Girls Soccer Captain, 2019-2023

Languages

Hindi
Limited Working
Punjabi
Professional Working

Timeline

Retail Sales Associate

Glassons
06.2024 - Current

VCE Tutor

My Melbourne Tutors
12.2023 - 04.2024

Retail Sales Associate

T2
09.2023 - 01.2024

Logistics Assistant

David Jones
12.2022 - Current

Retail Sales Associate

Nike
12.2021 - 03.2022

Customer Service Assistant

Coles Supermarkets
12.2020 - 03.2023

Bachelor of Science - Physiology, Anatomy And Developmental Biology

Monash University

High School Diploma -

Beaconhills College

VET - Philosophy

Deakin University

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Rhea Virdee