Rheanna Cruse
Regents Park,QLD
Summary
Dynamic Community Support Worker at Southern Cross Care, dedicated to providing in-home care that promotes clients' independence and overall well-being. I independently manage each service while maintaining clear and effective communication with the home care team to meet diverse client needs and deliver meaningful outcomes. My experience in the healthcare sector has honed my reliability, strategic problem-solving skills, and adaptability in fast-changing environments—all while maintaining a compassionate, client-centered approach.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Community Support Worker
Southern Cross Care
03.2022 - Current
- Assisted clients in achieving greater independence through support of home-based care and social outings tailored to individual needs.
- Established trust-based relationships with clients/families through empathetic communication and active listening skills.
- Maintained accurate case records to track progress, sharing relevant updates with home-care staff daily.
- Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
- Advocated for clients' needs with other service providers, securing additional support and interventions when necessary.
- Onboarding new staff and preparing them with the necessary skills needed to prepare them to work independently with clients.
Customer Sales Assistant
TK Maxx
10.2019 - 12.2021
- Managed inventory and maintained an organized store environment, reducing stock discrepancies and enhancing visual appeal.
- Processed cash and credit transactions accurately, maintaining a balanced register at the end of each shift.
- Maintained up-to-date knowledge of store sales, payment policies, and security standards.
- Training new hires on company policies, products/services offerings, POS system navigation, as well as effective selling methodologies.
- Resolved customer complaints professionally, ensuring a positive outcome for all parties involved.
- Assisted call-in customers with questions and orders.
- Stocked merchandise, clearly labelling items, and arranging them according to size or colour.
Education
Diploma - Legal Services
TAFE Queensland
QLD03-2022
Queensland Certificate of Education -
Park Ridge State High School
Park Ridge, QLD12-2020
Skills
- Client Advocacy
- Attention to detail
- Time management
- Interpersonal communication
- Stakeholder management skills
- Teamwork and collaboration
- Relationship building
- Multitasking Abilities
- Written communication
- Individualized support
- Complaint handling
- Staff training
Certification
- First Aid & CPR Training
- Blue & Yellow Card
- RSA Certificate
- Drivers License
Timeline
Community Support Worker
Southern Cross Care
03.2022 - Current
Customer Sales Assistant
TK Maxx
10.2019 - 12.2021
Diploma - Legal Services
TAFE Queensland
Queensland Certificate of Education -
Park Ridge State High School
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