Rheanna Aitken
Grange,SA
Summary
With over thirteen years of experience working with Red Cross Lifeblood, I possess a comprehensive understanding of working with the greater community. I am ambitious and eager to develop my business acumen with new experiences. I am driven, accountable and confident, always seeking to grow professionally. I have extensive customer service experience across a range of mediums. I always look forward to the opportunity to help others and brighten their day.
Overview
15
15
years of professional experience
Work History
Donor Service Consultant
Australian Red Cross Lifeblood
Adelaide, SA
06.2011 - Current
- Social media management across all Lifeblood platforms
- Service and quality auditing and investigations
- Reception duties at Regent Donor Centre
- Management of national feedback escalations
- Administrative tasks
- Verbal and written correspondence to Lifeblood donor panel nationally
- Fundraising
- Event coordination
- Coaching
- Training facilitation
Volunteer | Community Outreach Support
Hutt Street Centre
Adelaide, SA
01.2017 - Current
- Participating in fundraising events
- Hutt Street Centre catering
- Community outreach and assistance
- Host of Hutt Street winter appeal 2017-2021
Thrift Store Volunteer
Henley Beach Opportunity Shop
Adelaide, SA
03.2016 - 01.2020
- Shop styling
- Stock inventory
- Customer service
Banking Specialist
Westpac Banking Corporation
Adelaide
06.2010 - 03.2011
- Client portfolio management
- Loan and services processing
- Relationship building
- Retaining existing business
IT Support Officer
Westpac Banking Corporation
Adelaide, SA
01.2010 - 06.2010
- Internal technical support
- Diagnosed complex technical problems, saving time and resources by providing effective solutions
- Support document development
- In-home systems troubleshooting
- Software technical enquiry escalation
Skills
- High attention to detail
- Ability to work autonomously or as an effective team member
- Professional tenacity and accountability
- Developed written and verbal communication skills
- A commitment to customer centricity
- Technologically savvy
- Considerable capacity for empathy and an open mind
- Proficient in efficiency optimization
Timeline
Volunteer | Community Outreach Support
Hutt Street Centre
01.2017 - Current
Thrift Store Volunteer
Henley Beach Opportunity Shop
03.2016 - 01.2020
Donor Service Consultant
Australian Red Cross Lifeblood
06.2011 - Current
Banking Specialist
Westpac Banking Corporation
06.2010 - 03.2011
IT Support Officer
Westpac Banking Corporation
01.2010 - 06.2010