Rheanna Aitken
Grange,SA
Summary
With over thirteen years of experience working with Red Cross Lifeblood, I possess a comprehensive understanding of working with the greater community. I am ambitious and eager to develop my business acumen with new experiences. I am driven, accountable and confident, always seeking to grow professionally. I have extensive customer service experience across a range of mediums. I always look forward to the opportunity to help others and brighten their day.
Overview
15
15
years of professional experience
Work History
Donor Service Consultant
Australian Red Cross Lifeblood
06.2011 - Current
- Social media management across all Lifeblood platforms
- Service and quality auditing and investigations
- Reception duties at Regent Donor Centre
- Management of national feedback escalations
- Administrative tasks
- Verbal and written correspondence to Lifeblood donor panel nationally
- Fundraising
- Event coordination
- Coaching
- Training facilitation
Volunteer | Community Outreach Support
Hutt Street Centre
01.2017 - Current
- Participating in fundraising events
- Hutt Street Centre catering
- Community outreach and assistance
- Host of Hutt Street winter appeal 2017-2021
Thrift Store Volunteer
Henley Beach Opportunity Shop
03.2016 - 01.2020
- Shop styling
- Stock inventory
- Customer service
Banking Specialist
Westpac Banking Corporation
06.2010 - 03.2011
- Client portfolio management
- Loan and services processing
- Relationship building
- Retaining existing business
IT Support Officer
Westpac Banking Corporation
01.2010 - 06.2010
- Internal technical support
- Diagnosed complex technical problems, saving time and resources by providing effective solutions
- Support document development
- In-home systems troubleshooting
- Software technical enquiry escalation
Skills
- High attention to detail
- Ability to work autonomously or as an effective team member
- Professional tenacity and accountability
- Developed written and verbal communication skills
- A commitment to customer centricity
- Technologically savvy
- Considerable capacity for empathy and an open mind
- Proficient in efficiency optimization
Timeline
Volunteer | Community Outreach Support
Hutt Street Centre
01.2017 - Current
Thrift Store Volunteer
Henley Beach Opportunity Shop
03.2016 - 01.2020
Donor Service Consultant
Australian Red Cross Lifeblood
06.2011 - Current
Banking Specialist
Westpac Banking Corporation
06.2010 - 03.2011
IT Support Officer
Westpac Banking Corporation
01.2010 - 06.2010
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