Rheanna Lu Pyle
Southport
Summary
I am a hardworking and reliable employee focused on going above and beyond to support the team and serve customers. I have been trained in various customer-facing fields while offering top-notch customer service. Motivated to continue to learn and grow as an employee with a positive attitude. I work well in team environments and independently.
Overview
4
4
years of professional experience
Work History
Brand Ambassador
Jo Malone London
02.2024 - 02.2025
- Maintained brand and product knowledge to anticipate questions about products and deliver thoughtful responses.
- Achieved sales goals and marketing objectives, delivering memorable customer experiences and driving brand awareness and loyalty.
- Promoted brands by educating customers about products by offering marketing collateral, samples and giveaways.
- Outfitted customers by suggesting key looks and the latest trends based on customer's styles and buying interests.
- Maintained a clean and organized sales floor, fitting room and stockroom for optimum safety and sales appeal.
- Learned brand and products to train team members, answer customer questions and enable strong sales.
- Set up product demonstrations at events and communicated brand features and benefits to consumers.
Sales Consultant
Heinemann Tax & Duty Free
10.2022 - 02.2024
- Closed sales to prospective clients with follow-up and outbound calls.
- Followed up with customers to secure satisfaction, producing referrals and add-on sales opportunities.
- Helped drive positive customer experiences by building relationships, exhibiting empathy and providing solutions to needs.
- Met aggressive sales volume and profitability goals through tenacious follow-up and service.
- Adapted communication style to effectively connect with a diverse client base across different platforms.
- Provided customers with a clear understanding of charges, billing and price changes.
- Built strong customer relationships with new and existing customers by providing excellent customer support.
Customer Service Cashier
Woolworths Group
02.2021 - 12.2022
- Maintained knowledge of store products and services to offer quality recommendations to customers.
- Restocked products and merchandise to improve aisle organisation and increase sales.
- Handled cash, check and card transactions and maintained a balanced drawer to facilitate large purchases.
- Handled customer complaints and concerns to provide swift resolution and increase customer satisfaction.
- Assisted customers with product refunds and returns.
- Issued and evaluated receipts to check order accuracy.
Education
Diploma - Nursing
TAFE QLD
Southport, QLD01.2025
High School Diploma - undefined
St Joseph's College
Banora Point, NSW12.2018
Skills
- Product demonstrations
- Cross-selling
- Team collaboration
- Customer engagement
- Beauty product demonstration
- Time management
- Organisational skills
- Demonstrator training
- Problem-solving abilities
- Customer service
- Display set up and arrangement
- Merchandise sales
- Adaptability and flexibility
- Brand awareness
- Staff training
- Product demonstration
- Sales and negotiation tactics
Timeline
Brand Ambassador
Jo Malone London
02.2024 - 02.2025
Sales Consultant
Heinemann Tax & Duty Free
10.2022 - 02.2024
Customer Service Cashier
Woolworths Group
02.2021 - 12.2022
High School Diploma - undefined
St Joseph's College
Diploma - Nursing
TAFE QLD
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