Rhema Piscicelli
Drummond Cove,WA
Summary
I am a dedicated medical receptionist and have experience in busy clinical settings. I have worked in a holistic women's health clinic as the practice administrator for 2 years and in a specialist oral surgery practice as a receptionist for three years. Both of these rolls have equipped me with excellent reception skills. I have also previously worked in pharmacy, which has provided me with a greater knowledge of patient care involving the use of medications.
I am knowledgeable in Genie practice software, records and front desk management. My previous experience has equipped me to handle fast-paced medical administration with continuous flow of patients and assignments.
Overview
13
13
years of professional experience
Work History
Practice Administrator
Woom - Women's Health Clinic
West Perth, WA
09.2019 - 12.2021
- Improved patient wait times by streamlining check-in processes and optimizing appointment scheduling procedures.
- Oversaw daily practice operations to guarantee seamless service delivery for patients, doctors and Allied Health Professionals.
- Managed financial aspects of the practice, including billing, Medicare and insurance claims processing.
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Established strong relationships with referral sources to increase patient volume at the practice consistently over time.
- Handled human resources tasks such as hiring, onboarding, payroll management, and employee relations issues resolution.
- Collaborated with physicians to develop strategic plans for expanding the scope of services offered by the practice.
Medical Receptionist
Oxford Dermatology
Mt Hawthorn, WA
12.2017 - 10.2018
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Booking patient appointments
- Organising hospital theatre lists
- Checked patient insurance, demographic, and health history to keep information current.
- Organised consent paperwork
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Booking patient surgical procedures
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Issuing/ receipting accounts
- Medicare/ DVA/ private Health insurance billing
- Answering and responding to phone enquiries
- Organising correspondence to referrers
- Typing correspondence
- Responding to email enquiries.
Medical Receptionist
Oral and Maxillofacial Surgery of WA
Tuart Hill, WA
03.2014 - 12.2017
- Greeting and interacting with patients
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Booking patient appointments
- Organising hospital theatre lists
- Liaising with anaesthetists
- Organising consent paperwork
- Booking patient surgical procedures
- Issuing/ receipting accounts
- Medicare/ DVA/ private Health insurance billing
- Answering and responding to phone enquiries
- Organising correspondence to referrers
- Typing correspondence
- Filing.
First Aid Officer
Even Health Management
11.2013 - 01.2015
- Duties included: Providing first aid at contracted events
- Patient confidentiality.
Pharmacy/ Dispensary Assistant
Optimal Pharmacy Plus
08.2008 - 10.2014
- Duties included: Customer Service
- Assisting in dispensary
- Handling over the counter and prescription medicines
- Delivering medications
- Banking
- Receipt and categorized storage of orders.
Education
Bachelor of Paramedical Science -
Edith Cowan University
12.2015
Certificate 3 - Community Pharmacy -
Franklyn Scholar
11.2011
Bachelor of Creative Industries - Interior and Spatial Design
Edith Cowan University
07.2011
Skills
- Genie Solutions Software
- Medicare, DVA and private health insurance billing
- Schedule management
- Staff management
- Referral management
- Management of front desk operations
- Excellent telephone etiquette
- Accounts
- Appointment and patient scheduling
- Patient registration
- Medical terminology
- Medication training
- Ability to perform under high stress environments
- Microsoft word
- Payment
- Senior Advanced First Aid training
Personal Qualities
- Friendly and reliable
- Honest and trustworthy
- Excellent work ethic
- Good sense of humour
- Fast learner
References
- Dr Tamara Hunter, Owner of Woom Women's Health clinic, West Perth, 0414 645 984, Previous employer
- Leanne Boland, Practice Manager, McCourt Street Dental Surgery, 0425 286 456, leanne.boland787@gmail.com, Previous Manager
Timeline
Practice Administrator
Woom - Women's Health Clinic
09.2019 - 12.2021
Medical Receptionist
Oxford Dermatology
12.2017 - 10.2018
Medical Receptionist
Oral and Maxillofacial Surgery of WA
03.2014 - 12.2017
First Aid Officer
Even Health Management
11.2013 - 01.2015
Pharmacy/ Dispensary Assistant
Optimal Pharmacy Plus
08.2008 - 10.2014
Bachelor of Paramedical Science -
Edith Cowan University
Certificate 3 - Community Pharmacy -
Franklyn Scholar
Bachelor of Creative Industries - Interior and Spatial Design
Edith Cowan University